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Cleaning Company Culture Impacts Service Quality

(December 3, 2024) In the highly competitive commercial cleaning industry, service quality can make or break a company's reputation. A significant, often overlooked, factor influencing this is the company's internal culture. A strong, positive culture directly impacts employee performance, client satisfaction, and long-term success. Here's how:

1. Employee Morale and Retention

A supportive and respectful work environment encourages employee loyalty. When staff feel valued through fair wages, clear communication, and opportunities for growth, they are more motivated and committed to delivering high-quality service. Reduced turnover also means experienced cleaners who understand clients' needs, leading to consistency in service.

2. Training and Professional Development

Companies that prioritize ongoing training foster a culture of excellence. Well-trained employees are equipped with the latest cleaning techniques and safety protocols, improving service standards. This commitment also shows clients that the company invests in maintaining high-quality services.

3. Communication and Teamwork

A culture emphasizing open communication and collaboration ensures smooth operations. Teams that communicate effectively can address client concerns promptly and maintain high service standards. Clear internal communication also reduces errors and improves efficiency.

4. Accountability and Customer Focus

A company culture built on accountability encourages employees to take pride in their work. When employees are empowered to take responsibility for their tasks, the result is a higher standard of cleaning and greater client satisfaction. Additionally, a customer-centric culture ensures that client feedback is valued and acted upon.

5. Innovation and Adaptability

A forward-thinking company culture fosters innovation. Companies open to adopting new technologies and eco-friendly cleaning solutions are better positioned to meet evolving client demands. This adaptability can differentiate a company in a crowded marketplace, attracting environmentally conscious clients.

A commercial cleaning company's culture is more than an internal matter—it directly impacts service quality and client satisfaction. By seeking out cleaning partners with a positive, supportive, and accountable work environment, building owners and property managers can not only improve the cleanliness of their facilities, but also build a strong reputation that drives long-term success.

Protect Building Occupants During Flu Season

(November 5, 2024) Flu season brings a heightened risk of illness for everyone in shared spaces, particularly in commercial buildings where high traffic and shared spaces can facilitate the spread of viruses. As a building manager or property owner, taking proactive measures can significantly reduce the spread of the flu, safeguard occupants, and maintain a healthy indoor environment. Here’s a comprehensive guide on steps you can implement to protect building occupants during flu season.

Enhance Cleaning and Disinfection Practices

One of the most effective ways to reduce flu transmission is by maintaining a rigorous cleaning routine. Target high-contact surfaces and spaces with extra care:

Upgrade Air Filtration Systems

Indoor air quality is crucial in managing the spread of airborne illnesses like the flu. A well-maintained HVAC system with high-quality filtration can reduce flu transmission:

Encourage Hygiene Practices Among Occupants

Promote good hygiene habits to help occupants play a role in reducing flu transmission:

Implement Health Screening Measures

To identify and reduce the risk of symptomatic individuals entering the building, consider adding health screening protocols:

Encourage Vaccination Among Occupants

Flu vaccines are an essential preventive measure. While building management cannot mandate vaccines, encouraging vaccination among occupants can make a significant difference:

Implement Remote Work Flexibility (if feasible)

For offices within the building, providing flexibility for remote work during peak flu season can reduce building density and limit potential exposure:

Provide Clear Communication and Education

Regular communication and updates ensure that occupants are informed and aligned with flu season protocols:

Taking these steps to protect building occupants during flu season can enhance the well-being of everyone in the facility. Proactive measures not only reduce illness transmission but also demonstrate a commitment to occupant health, which can lead to higher satisfaction and trust. By focusing on enhanced cleaning, air quality improvements, hygiene support, and clear communication, building management can make a positive impact during flu season and beyond.

How Does Your Janitorial Provider Ensure Quality?

(October 4, 2024) A core responsibility of commercial building owners and property managers is to maintain a clean and healthy environment. The janitorial service provider you partner with plays a crucial role in upholding these standards. Here are industry best practices that a professional service provider should follow to ensure consistent, high-quality service:

1. Trained and Certified Staff

Quality begins with well-trained employees. A reputable janitorial provider invests in training programs that cover best cleaning practices, safety procedures, proper handling of cleaning chemicals, and the latest industry techniques. Certifications such as Certified Building Service Executive (CBSE) ensure that management meets specific performance standards.

2. Standardized Cleaning Procedures

Consistency is crucial to maintaining cleanliness over time. Leading providers develop detailed, written cleaning checklists and procedures tailored to the needs of each facility. These procedures ensure no area is overlooked and that the cleaning process remains uniform across all shifts and staff.

3. Routine Quality Audits

Janitorial providers typically conduct routine inspections and quality audits to ensure ongoing quality. These can be carried out by supervisory and management staff to confirm that the cleaning meets predefined standards. Regular feedback is collected, and areas for improvement are identified, fostering a culture of continuous enhancement.

4. Client Communication and Feedback

Quality service involves open communication with clients. Providers should offer channels for clients to report issues or request additional services easily. Periodic satisfaction surveys, on-site visits, or dedicated account managers help build a transparent relationship, allowing the janitorial provider to address concerns proactively.

5. Employee Retention and Satisfaction

High employee turnover can negatively impact service quality, as new workers often lack the experience and knowledge of your facility’s unique needs. A provider focused on employee satisfaction and retention will provide an employee-friendly culture and offer benefits and incentive programs directly tied to performance. Happy, motivated employees tend to take greater pride in their work, which translates into better cleaning outcomes.

6. Real-Time Reporting and Technology Integration

With industry-specific software platforms that allow for real-time reporting, supervisors and clients can instantly track cleaning progress, check off completed tasks, and report issues through mobile apps or online dashboards. Caller ID and GPS tracking verifies employees are on the job, and alerts enable supervisors to dispatch relief personnel quickly in case of no-shows. This level of transparency helps maintain accountability and ensures the job is done correctly every time.

7. Quality Service Guarantee

Still somewhat rare in the building service contracting space is a service guarantee. Designed to shift risk from the customer to the service provider, a quality service guarantee typically offers a refund if the customer is unhappy. This money-back guarantee incentivizes the service provider to perform as promised, ensuring optimal customer satisfaction.

A janitorial provider committed to quality goes beyond just cleaning. They deliver a clean and healthy environment that supports your business or property management goals through skilled staff, advanced technology, thorough audits, and proactive communication. Selecting a provider with these qualities ensures long-term success and satisfaction.

Vendors and Professional Associations

(September 3, 2024) Membership in professional associations such as Building Owners and Managers Association (BOMA) and International Facility Managers Association (IFMA) offers a range of benefits, particularly for facility managers, property owners, and other professionals involved in building management and operations. Key advantages include networking opportunities, training and certification programs, industry research, and professional development. Among the benefits of association membership are resources and guidelines that help ensure the selection of qualified, reliable, and professional service providers.

Setting Industry Standards

Providing a Trusted Network

Educational Resources and Training

Facilitating Vendor Audits

Access to Peer Reviews and Case Studies

Vendor Exhibitions and Events

Promoting Continuous Improvement

A professional association’s role in vetting vendors is multifaceted, providing facility managers with the tools, resources, and support needed to make informed decisions. By setting industry standards, offering educational resources, facilitating peer reviews, and promoting fair practices, associations help ensure that vendors are qualified, reliable, and capable of delivering high-quality services. This vetting process ultimately contributes to the smooth operation and maintenance of commercial properties, enhancing the overall performance of the facilities managed by association members.

Office Cleaning Vacancy Credits

(August 6, 2024) In the realm of commercial real estate management, one critical yet often overlooked aspect is the availability of office cleaning vacancy credits. These credits can significantly impact the overall maintenance budget and operational efficiency of a commercial building. Understanding how to effectively utilize these credits can lead to substantial cost savings and improved service quality.

Vacancy credits are essentially refunds or reductions in cleaning fees that property managers receive when office spaces are unoccupied. When a tenant vacates an office space, regular cleaning services are no longer required until a new tenant moves in.

Strategies for Maximizing Vacancy Credits

1. Regular Audits:

2. Flexible Cleaning Contracts:

3. Effective Communication with Cleaning Service Providers:

4. Utilizing Technology:

Benefits of Efficient Vacancy Credit Management

1. Cost Savings:

2. Improved Service Quality:

3. Environmental Benefits:

Office cleaning vacancy credits offer a valuable opportunity for property managers to optimize their maintenance budgets and improve operational efficiency. By implementing regular audits, flexible contracts, effective communication, and technology, property managers can maximize these credits and achieve significant cost savings. In turn, this contributes to better service quality and supports sustainable building practices.

Customer Expectations versus Reality

(July 2, 2024) Maintaining a clean and sanitary workplace environment is crucial for employee productivity, well-being, and creating a positive impression on clients and visitors. However, there are common misconceptions about what commercial cleaning entails causing stark differences between what is ideal and practical. Here’s a deep dive into what businesses typically expect and the reality of commercial cleaning.

Spotless Premises at All Times

Expectation: Many customers expect their offices and facilities to be immaculately clean 24/7, believing that janitorial providers can maintain a pristine environment constantly.

Reality: While professional cleaning services can significantly enhance the cleanliness of a workspace, maintaining an immaculate environment 24/7 is unrealistic. Daily operations, foot traffic, and unforeseen incidents not to mention budget constraints can quickly negate the effects of a thorough cleaning.

Instant Results

Expectation: There is a common expectation that commercial cleaning will deliver instant results, transforming a dirty or cluttered space into a spotless one immediately after the cleaning crew leaves.

Reality: Deep cleaning and significant transformations often take time. While initial results can be impressive, maintaining high standards requires consistent effort over time.

Perfect Consistency

Expectation: Businesses often expect the same level of cleanliness every time a cleaning service is performed, without any fluctuations in quality.

Reality: The quality of cleaning can vary depending on several factors, including time constraints, and specific challenges posed by the workspace. Occasional fluctuations are inevitable. While cleaning crew turnover and the inevitable learning curve should not be used as an excuse, turnover can negatively impact consistency, even if only for a brief period.

Comprehensive Cleaning Coverage

Expectation: Clients and building occupants sometimes anticipate that every nook and cranny of their premises will be cleaned thoroughly, including hard-to-reach areas and high-touch surfaces.

Reality: Cleaning companies often focus on the most critical and high-traffic areas. While comprehensive cleaning is the goal, some less noticeable areas may not receive the same level of attention every time.

Use of Top-Tier Cleaning Products

Expectation: There is an expectation that cleaning companies will use the best, most effective, and environmentally friendly cleaning products available.

Reality: While many cleaning companies strive to use top-tier and eco-friendly products, the reality is that some may opt for more cost-effective solutions. The choice of products can impact the quality and safety of the cleaning.

Bridging the Gap

To align expectations with reality, businesses and their cleaning service partners can work together to achieve the best results:

  1. Clear Communication - Establishing clear communication about expectations, priorities, and specific needs can help ensure that cleaning services are tailored to meet business requirements.
  2. Inspections - Performing regular quality checks and providing feedback can ensure that cleaning standards are consistently met and any issues are promptly addressed.
  3. Performance Reviews - Conducting periodic performance reviews can help cleaning companies understand what areas need improvement and adjust their services accordingly.
  4. Realistic Goals - Setting realistic goals for cleanliness that align with budgetary constraints and understanding the limitations and challenges faced by cleaning crews can lead to more satisfactory outcomes.

While the expectations for commercial cleaning are often high, understanding the realities and working collaboratively with cleaning service providers can help bridge the gap and maintain a clean, healthy, and productive workspace.

Combatting Restroom Odors

(June 4, 2024) Restroom cleanliness is one of the most common complaints from users of commercial buildings. One survey revealed that nearly 90% of respondents considered a bathroom dirty if they smelled foul odors. To maintain a positive overall image of the buildings they care for, property and facility managers must successfully implement a program to minimize odors in commercial restrooms.

Odors can be classified into two categories: resident and transient. Distinguishing between these types of odors is crucial for effectively addressing and managing them.

Resident Odors

Resident odors are persistent and often indicate underlying issues within the restroom environment. The root cause of these odors is typically bacteria originating from urine.

Common Sources of Resident Odors:

1. Plumbing Issues

2. Moisture Buildup: A musty smell is a sign of mold and mildew caused by a persistently damp environment (often due to poor ventilation).

3. Urine and Fecal Matter

4. Inadequate Cleaning: Areas that are difficult to clean or often overlooked, like behind toilets or under sinks, can accumulate dirt and bacteria, leading to persistent odors.

5. Overflowing Trash Cans: Trash that is not regularly emptied, especially if it contains sanitary products or diapers, can produce ongoing unpleasant smells.

Strategies to Combat Resident Odors

Transient Odors

Transient odors are temporary and typically result from recent activities within the restroom. These odors usually dissipate relatively quickly and do not indicate long-term issues.

Common Sources of Transient Odors:

1. Recent Use

2. Air Fresheners and Deodorizers: While meant to mask unpleasant smells, the scents from these products can sometimes be overpowering.

3. Spilled Liquids: Spills, whether cleaning agents or other substances, can create temporary odors until cleaned up.

Strategies to Manage Transient Odors

Effective restroom odor management involves recognizing whether the odors are resident or transient and implementing appropriate strategies to address them. Regular maintenance, proper cleaning protocols, and adequate ventilation are key to keeping restroom environments fresh and pleasant for users.

Restaurant Minimum Wage to Impact Janitorial Pricing?

(May 7, 2024) Effective on April 1, fast food restaurant workers in California who work for chains with more than 60 locations nationwide earn a minimum wage of $20 an hour under AB 1228, signed by Governor Gavin Newson in September. For fast-food chains paying workers the state's current minimum wage — $16 as of January — the new $20 wage represents a hefty 25% bump in labor costs. In addition, a fast-food council has been given the authority to increase the minimum wage by up to 3.5% a year, depending on inflation. It's not just workers currently earning less than $20 an hour who'll get a pay raise: supervisory workers will also be given raises to maintain a wage differential with the restaurant's lowest-paid workers. This change could have wider implications outside the restaurant industry.

While the $20 minimum wage only applies to limited-service restaurant workers at chains with at least 60 locations, employers in other industry sectors compete for the same workers. For instance, higher wages at McDonald's, Subway, and Burger King could apply pressure to janitorial companies to offer higher pay to better compete for labor. Think about it. If you were an unskilled, entry level worker with a choice to work for a janitorial company at $16 an hour or a fast-food restaurant at $20 an hour, which job would you pursue? This shift in the labor market is inevitable, forcing janitorial employers to adapt to attract the necessary workers to service their customers.

Favorite restaurant chains such as Chick-fil-A, Starbucks, Domino’s, McDonald’s, Burger King, Pizza Hut and Jack in the Box, among others, have raised their prices in response to the new law. Chick-fil-A raised its prices by 10.6 per cent, Starbucks raised them by 7.8 per cent, Chipotle by 6.9 per cent and Taco Bell by 4.1 per cent, according to Gordon Haskett Research Advisors.

Janitorial Price Increases on the Horizon?

The cleaning industry is labor-intensive, whereby labor accounts for up to 70% of most janitorial budgets, so pricing is severely impacted by wage rates. Higher labor costs without a corresponding increase in revenue can squeeze profit margins from janitorial companies. This may necessitate adjustments in business strategies, such as renegotiating contracts, optimizing scheduling and staffing, or implementing more efficient cleaning practices.

Higher wages in the fast-food sector can negatively impact the ability of janitorial companies to attract and retain workers if they do not also raise wages. The cleaning industry may not see an immediate shift, but it is likely inevitable. Retaining skilled and experienced janitorial staff is crucial for maintaining quality and customer satisfaction.

While higher wages can improve the quality of life for janitorial workers, the challenges for janitorial companies include managing costs, maintaining profitability, and staying competitive in the market. Adapting to wage increases requires effective communication with clients, improved operational efficiency, and yes…price increases. The issue of price inflation in California’s cleaning industry as a direct result of AB 1228 is not a question of if but when.

Spring Cleaning Revitalizes the Office

(April 2, 2024) As nature begins to bloom and the warmth of spring fills the air, it's time for businesses to shed the remnants of winter and embrace the rejuvenating practice of spring cleaning. While many associate spring cleaning with homes, its benefits extend seamlessly into the commercial realm. Commercial spring cleaning isn't just about tidying up; it's about revitalizing the workspace, boosting morale, and enhancing productivity. In this guide, we'll delve into the importance of commercial spring cleaning and provide practical tips to ensure your business shines brighter than ever.

Importance of Spring Cleaning

  1. Improved Productivity: A clean and clutter-free environment fosters productivity. Employees who work in a tidy and organized space are more likely to focus and remain motivated.
  2. Enhanced Health and Safety: Regular cleaning eliminates dust, allergens, and pathogens, creating a healthier work environment. A clean workspace also reduces the risk of accidents and injuries, promoting safety among employees.
  3. Positive Image: A well-maintained workspace reflects positively on your business. Companies that prioritize cleanliness and orderliness are in a better position to attract and retain customers.
  4. Extended Equipment Lifespan: Regular maintenance prolongs the lifespan of office equipment and furnishings. Preventing dust buildup and addressing minor issues promptly delays costly repairs or replacements.

Spring Cleaning Checklist

  1. Declutter: Tidy up workspaces and dispose of unnecessary items. Declutter desks, cabinets, and storage areas and donate or recycle old equipment, files, and supplies that are no longer needed.
  2. Deep Clean Floors and Carpets: Hire a professional to deep clean carpets and floors. Remove stains, dirt, and grime to restore the cleanlines of your workspace. Consider applying a protective sealant to prolong the appearance of high-traffic areas.
  3. Pressure Washing: Remove dirt, mold, mildew, and other stubborn stains from exterior surfaces such as sidewalks, parking lots, and building exteriors. A thorough pressure washing can instantly enhance the curb appeal of your business.
  4. Dust and Wipe Surfaces: Dust all surfaces, including desks, shelves, countertops, and electronic devices. Also, wipe down surfaces and remove fingerprints, smudges, and stains with an appropriate cleaning solution.
  5. Sanitize Common Areas: Pay special attention to high-touch surfaces such as doorknobs, light switches, keyboards, and communal areas. Disinfect these surfaces regularly to minimize the spread of germs and bacteria.
  6. Clean Windows and Glass: Wash windows, glass partitions, and mirrors to let in more natural light and improve the overall aesthetic of your workspace. Use streak-free cleaning solutions and lint-free cloths for a flawless finish.
  7. Inspect and Maintain Equipment: Check office equipment, including computers, printers, copiers, and HVAC systems, for signs of wear and tear. Schedule routine maintenance and repairs to keep everything running smoothly.
  8. Organize Storage Areas: Streamline storage areas by implementing efficient organizational systems. Label boxes, shelves, and filing cabinets for easy identification and access. Consider transitioning to an electronic filing system.
  9. Refresh Breakroom and Restrooms: Clean and sanitize breakroom appliances, countertops, and tables. Ensure that restrooms are clean, well-stocked, and equipped with hand soap and sanitizer.
  10. Green Initiatives: Implement environmentally friendly practices such as recycling programs, energy-efficient lighting, and water-saving fixtures. Reduce waste and promote sustainability within your organization.

Spring cleaning is an investment in your business. By following this comprehensive guide, you can rejuvenate your workspace, enhance employee satisfaction, and impress clients and customers with a sparkling environment. Embrace the spirit of spring cleaning and watch your business thrive.

Understanding the Purpose of Site Visits

(March 5, 2024) Commercial facility and property managers recognize the importance of keeping their buildings clean and the workplace free from contaminants that could impact the health of occupants. An important step in the preproposal process is the site visit. We delve into the purpose of janitorial site visits and why they are helpful to both clients and building service contractors (BSCs).

Assessing the Scope of Work

A primary purpose of a janitorial site visit is to assess how the scope of work required for cleaning a particular facility relates to the building specifications. Each commercial space is unique, with varying sizes, layouts, and cleaning needs. Through a site visit, janitorial service providers can gain firsthand knowledge of the environment they will be working in, allowing them to better tailor their cleaning plans and schedules.

Understanding Specific Requirements

The site visit is a great opportunity for service providers to interact directly with clients to understand their specific cleaning requirements and pain points. Clients may have particular areas of concern, or specialized cleaning needs that need to be addressed. By discussing these details on-site, service providers can ensure that they incorporate them into the cleaning plan, delivering customized solutions that meet the client's expectations.

Identifying Challenges

Commercial spaces can present various challenges that need to be identified. Safety concerns such as slippery floors, security issues, or the presence of hazardous materials need to be addressed before cleaning operations commence. The site inspection allows janitorial professionals to incorporate appropriate mitigation strategies to ensure a safe working environment for their staff and building occupants.

Determining Required Resources

Another key aspect of a site visit is to determine the resource requirements for the cleaning project. This includes taking inventory of the amount and type of cleaning supplies, equipment, and manpower needed to effectively clean the facility. By evaluating these factors on-site, prospective partners can ensure that they have the necessary resources in place to deliver efficient and high-quality cleaning services.

Establishing Client Relationship

Beyond the practical aspects, site visits also provide an opportunity for service providers to establish rapport and build trust with their clients. By meeting face-to-face, BSCs can demonstrate their professionalism, expertise, and commitment to meeting the client's needs. This personal interaction fosters a positive working relationship, laying the foundation for ongoing communication and collaboration throughout the duration of the cleaning contract.

Janitorial site visits serve multiple purposes, ranging from assessing the scope of work and understanding specific requirements to identifying challenges and building client relationships. By conducting thorough site inspections, janitorial service providers can develop tailored cleaning solutions that meet the unique needs of each client while ensuring a safe and hygienic environment for all occupants. These site visits are not just a formality but a critical step in delivering quality cleaning services and building long-term partnerships with clients.

The Silent Disruption: Janitorial Turnover

(February 6, 2024) In the bustling world of business, the importance of janitorial services is often understated. Yet, these services play a critical role in maintaining the cleanliness and functionality of commercial spaces. However, one often overlooked aspect of janitorial services is turnover within the janitorial team which in the janitorial industry hovers around 200%.

To put this into perspective, a janitorial company with a team of 150 employees and a turnover rate of 200 percent annually will have 300 new hires every year. Each replacement hire costs the janitorial company as much as $1,000 in recruitment, interviewing, criminal background check, employment and reference verification, onboarding, and training. To sustain a team of 150 workers with a 200 percent turnover equates to $300,000 in added costs annually. Costs that are nearly always absorbed by the customer.

Service Quality Suffers

Besides added cost, one of the primary concerns for janitorial customers is consistency in service quality. Even low skilled jobs require some level of skill and janitors not only get better at service delivery, they become attuned to the individual needs of their specific customers. With the best employees, a real partnership can develop with the people in the buildings they serve. When turnover occurs within the janitorial team, it disrupts the continuity of service delivery. New staff members may take time to familiarize themselves with the specific requirements of each customer's facility, leading to inconsistencies in cleaning standards. This lack of consistency can undermine the trust and confidence that customers have in their janitorial service provider.

Impact on Customized Solutions

Every commercial space has unique cleaning needs and challenges. Janitorial service providers often work closely with customers to develop customized cleaning solutions tailored to their requirements. However, turnover within the janitorial team can disrupt this collaborative process. New staff members may not have the same level of understanding or expertise as their predecessors, resulting in a loss of continuity in service and potential gaps in meeting customer expectations.

Disruption in Communication

Effective communication is essential for ensuring that customer needs are met efficiently and promptly. Turnover within the janitorial team can disrupt communication channels between customers and their service providers. Changes in personnel may lead to breakdowns in communication, misunderstandings, and delays in addressing customer concerns or requests. This lack of communication can strain the customer-provider relationship and erode trust over time.

Potential Security Risks

Janitorial staff members often have access to sensitive areas within commercial facilities, including offices, warehouses, and storage areas. High turnover rates within the janitorial team can increase the risk of security breaches and unauthorized access to confidential or valuable information. Customers must be vigilant about who has access to their premises and ensure that their janitorial service provider maintains strict protocols for background checks and security measures.

Long-Term Partnership Stability

For many customers, janitorial services are more than just a vendor-client relationship; they represent a long-term partnership built on trust and reliability. However, frequent turnover within the janitorial team can jeopardize this stability. Customers may find themselves constantly adapting to new personnel, leading to frustration and dissatisfaction. Moreover, turnover can signal underlying issues within the janitorial service provider's organization, raising concerns about the longevity of the partnership.

Janico Defies Industry Norms

At Janico, we understand that good people are our best ambassadors. In an industry that averages 200% turnover, our turnover is just 60%! That’s a third of the industry average. How do we do it?

We place a high value on choosing employees who have the soft skills necessary to be successful serving our customers. Every new janitor must pass a pre-employment assessment that tests for reliability, conscientiousness, productivity, honesty and rule-adherence. While experience matters, we have found that we can teach our employees the necessary skills much easier than we can instill the right attitude toward attendance, work ethic, and trustworthiness. Taking the time to find team members who fit our culture of customer satisfaction is a very important first step.

Research demonstrates that quality training and education instills a sense of competency in the job, which in turn reduces attrition. Hence, our cleaners receive extensive training prior to reporting to their assigned customer location while on-the-job training, coaching and management support is ongoing throughout their tenure.

We offer our team members competitive wages and a comprehensive benefit package. While there are significant upfront costs with competitive wages, benefits and even training, they contribute tremendously to the staying power of our team members.

Every employee matters and is valued as an individual. The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel, paid time off and even cash. We regularly offer opportunities to advance within our organization because we understand that team members who know they have opportunities to grow and learn won’t feel like they need to change companies to explore their many talents.

In the realm of janitorial services, turnover within the janitorial team is a significant concern that customers should not overlook. Partnering with a cleaning company that experiences lower than industry turnover has a variety of benefits. A true partnership between client and the cleaning team is established such that they become an extension of your own staff. This partnership facilitates better communication and results in overall better, more responsive and consistent service delivery. Also, because companies with lower turnover have reduced costs, they have more money to invest back into their employees, technology, equipment and other areas that benefit clients.

From consistency in service quality to communication breakdowns and potential security risks, the impact of turnover can be profound. Janitorial customers must actively engage with their service providers to address turnover issues, ensure continuity in service delivery, and safeguard the integrity of their commercial spaces. By prioritizing stability and reliability within the janitorial team, customers can uphold cleanliness standards and create a safe and conducive environment for their businesses to thrive.

JBS Announces 2023 Employee of the Year

NORTH HIGHLANDS, CA (January 11, 2024) - Janico Building Services recently announced that Ray'mon Grays has been named the company's Employee of the Year for 2023.

Ray'mon has served as a part-time janitor at Central Contra Costa Sanitary District (CCCSD) in Martinez since he joined Janico in September 2019. Throughout his tenure, Ray'mon has been a consistent and steady performer known for his dependability and commitment to his job. He had a breakout year in 2023, distinguishing himself among his peers as the company's most valued cleaners while becoming the highest points earner for the year.

"Ray'mon has always demonstrated his willingness to help out whenever needed and has expressed his gratitude and happiness working for Janico," said Operations Manager Michael Preciado. "His hard work and dedication is much appreciated."

The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel, paid time off and even cash. The top three points earners for the year are eligible for consideration as Employee of the Year.

Embracing Green Cleaning

(January 2, 2024) In the world of commercial cleaning, the choice of cleaning products and practices can significantly impact not only the cleanliness of a space but also the well-being of its occupants and the overall environmental footprint. Green cleaning, or environmentally friendly cleaning, has emerged as a preferred choice for commercial cleaning services due to its numerous advantages in terms of health, cost-effectiveness, and sustainability.

Here are five reasons, property or facility managers might want to consider green cleaning:

1. Improved Indoor Air Quality

Commercial spaces often witness high foot traffic, leading to increased exposure to cleaning chemicals and their fumes. Traditional cleaning products, laden with harsh chemicals, can contribute to poor indoor air quality. Green cleaning products, formulated with natural ingredients, offer a solution by reducing the emission of harmful fumes. HEPA-filtered vacuums remove dust, dust mites, pollen, pollutants, and other contaminants from the air, which is especially beneficial for facilities that have employees who suffer from allergies or asthma. This promotes a healthier environment for employees and visitors, minimizing the risk of respiratory issues.

2. Enhanced Environmental Responsibility

Businesses are increasingly expected to demonstrate environmental responsibility. Green cleaning aligns with this expectation by utilizing sustainable and biodegradable materials. The reduced environmental impact of these products, from manufacturing to disposal, contributes to a company's commitment to sustainability. Opting for eco-friendly packaging further reinforces the environmentally conscious image of the business.

3. Employee Well-Being and Productivity

A clean and healthy work environment positively influences employee well-being and productivity. Green cleaning products and equipment, free from toxic chemicals and pollutants, create a workplace that is safer for employees. Reduced exposure to harmful substances can result in fewer sick days and increased productivity. As a result, businesses can benefit from a healthier and more engaged workforce.

4. Protects Sensitive Surfaces

Commercial spaces often feature a variety of surfaces, from delicate office furniture to high-tech equipment. Traditional cleaning agents may cause damage to sensitive materials. Green cleaning products, with their gentle yet effective formulations, offer a safer option for maintaining the cleanliness of diverse surfaces without compromising their integrity.

5. Long-Term Cost Savings

While some green cleaning products may initially appear costlier, the long-term benefits often outweigh the upfront investment. Concentrated formulas and reduced need for personal protective equipment contribute to cost efficiency. Additionally, a proactive and sustainable approach to commercial cleaning can result in fewer maintenance issues and prolong the lifespan of assets, translating into cost savings over time.

Green cleaning has evolved from a niche practice to a strategic choice for commercial cleaning services. As property and facility managers prioritize sustainability and the well-being of building occupants, the adoption of eco-friendly cleaning solutions becomes a key differentiator. The benefits of improved indoor air quality, environmental stewardship, and long-term cost savings make green cleaning a valuable investment for industry professionals committed to a cleaner, healthier, and more sustainable environment.

Day Janitor or Day Porter?

(December 5, 2023) In the commercial property management sector, the terms "day porter" and "day janitor" are often used interchangeably, leading to confusion about the specific roles and responsibilities of each position. While both roles contribute to maintaining a clean environment, they have distinct differences that cater to the unique needs of various facilities.

A day janitor is a professional responsible for general cleaning tasks within a facility during regular business hours. This role typically involves routine cleaning duties such as sweeping, mopping, vacuuming, dusting, and restocking supplies. Day janitors focus on maintaining cleanliness in high-traffic areas, ensuring that spaces like lobbies, restrooms, and common areas remain presentable throughout the day.

Key Responsibilities of a Day Janitor:

Routine Cleaning Tasks: Day janitors perform daily cleaning tasks to uphold hygiene standards in shared spaces.

Restroom Maintenance: They are responsible for keeping restrooms clean, stocked, and well-maintained to provide a positive experience for occupants.

Trash Removal: Day janitors handle the timely removal of trash and recycling, preventing the accumulation of waste in public areas.

Floor Maintenance: Sweeping, mopping, and vacuuming are integral components of a day janitor's role to maintain clean and safe flooring surfaces.

A day porter, on the other hand, is a more multifaceted professional who goes beyond routine cleaning tasks. The role of a day porter extends to providing a range of additional services that enhance the overall appearance and functionality of a facility. Day porters often act as a visible presence, addressing immediate cleaning needs and attending to unexpected situations as they arise.

Key Responsibilities of a Day Porter:

Customer Service: Day porters often serve as a point of contact for building occupants, providing assistance and addressing cleaning-related concerns promptly.

Event Support: Day porters may assist in setting up and cleaning spaces for events, conferences, or meetings, ensuring that venues are presentable and functional.

Repairs and Maintenance: They may change light bulbs, fix minor plumbing issues, and address other non-specialized repairs.

Policing: In outdoor settings, day porters may be responsible for tasks such as picking up litter, maintaining exterior cleanliness, and ensuring the overall aesthetic appeal of the surroundings.

While both day janitors and day porters contribute significantly to maintaining clean and organized spaces, the key distinction lies in the scope of their responsibilities. Day janitors focus on routine cleaning tasks, ensuring the ongoing cleanliness of shared areas, while day porters take on a more diverse role that includes customer service, event support, and policing. The choice between a day janitor and a day porter depends on the specific needs and priorities of property managers, with some opting for the comprehensive services provided by day porters and others finding the routine maintenance offered by day janitors to be sufficient for their requirements. Ultimately, understanding these distinctions allows businesses to make informed decisions when selecting the appropriate cleaning professionals for their facilities.

The Future of Office Cleaning

(November 8, 2023) The world of office cleaning is undergoing a profound transformation, driven by emerging trends and innovative technologies that are reshaping the way we maintain clean and hygienic workspaces. In the wake of the COVID-19 pandemic, the importance of cleanliness and sanitation has become more evident than ever, making it essential for businesses to adapt to the changing landscape of office cleaning. We will explore the future of office cleaning and how it is evolving to meet the demands of a post-pandemic world.

Enhanced Sanitization Protocols

The pandemic accelerated the adoption of stringent sanitization protocols in office cleaning. These measures are expected to continue as employees and employers prioritize health and safety in the workplace. Traditional cleaning routines are being replaced by more frequent disinfection practices that target high-touch surfaces, such as doorknobs, elevator buttons, and communal areas. Disinfection methods may include the use of ultraviolet (UV) light, electrostatic sprayers, and hospital-grade disinfectants.

Touchless Technology

The future of office cleaning is undoubtedly touchless. Touchless technology, such as automatic hand sanitizers, motion-activated faucets, and smart sensors for lighting and climate control, reduces the risk of cross-contamination and limits the need for physical contact with surfaces. In addition to increasing hygiene, touchless technology also contributes to energy efficiency, reducing overall operating costs.

IoT-Enabled Cleaning

The Internet of Things (IoT) is making its mark in the world of office cleaning. Sensors and smart devices can be integrated into cleaning equipment and facilities to collect data on cleanliness and occupancy levels. This data can be used to optimize cleaning schedules, ensuring that high-traffic areas are cleaned more frequently while conserving resources in less-used spaces.

Robotic Cleaners

Robotic cleaners are no longer a product of science fiction but are becoming more common in modern offices. These autonomous machines can vacuum, mop, and even disinfect floors with precision. Their ability to work autonomously and cover large areas efficiently is a game-changer for office buildings. Robotics improve cleaning quality, reduce labor costs and the potential for human error.

Green Cleaning Practices

Sustainability and environmental consciousness are increasingly important in office cleaning. Green cleaning employs products and methods that minimize negative impacts to the environment. This includes using biodegradable and non-toxic cleaning agents and reducing water and energy consumption. Businesses are recognizing that eco-friendly cleaning practices are not only responsible but also attractive to clients and employees.

Data-Driven Cleaning

The future of office cleaning is data-driven. Through the use of analytics, cleaning companies can monitor cleaning performance, track the usage of supplies, and make data-informed decisions. This approach allows for continuous improvement, resource optimization and enables businesses to demonstrate their commitment to cleanliness and safety through transparency and accountability.

Remote Monitoring and Management

With the rise of IoT and smart building technology, management of cleaning operations have become more feasible. Cleaning professionals can remotely monitor and adjust cleaning equipment, schedules, and resources, allowing for quick responses to changing needs and emergencies. This approach improves efficiency and minimizes disruptions to the workplace.

Outsourced Cleaning Services

Outsourcing cleaning services is an attractive option for many businesses. By partnering with a building service contractor, building owners and managers will have a wealth of expertise, resources, and advanced technologies at their disposal. This allows them to focus on their core operations while ensuring a clean and healthy workspace for employees and visitors.

The future of office cleaning is bright, with innovation, technology, and a strong focus on health and sustainability driving positive change. As the demands for cleanliness and safety continue to evolve in a post-pandemic world, businesses must adapt to these emerging trends to provide a clean and hygienic environment for their employees and clients. By embracing new technologies and eco-friendly practices, the office cleaning industry is set to shape the future of workspaces in a healthier and more sustainable manner.

Undocumented Workers and Janitorial Firms

(October 3, 2023) Doing business with a janitorial company that employs undocumented immigrants can present a range of legal, ethical, and practical challenges. We explore these challenges and provide guidance for individuals and businesses considering such partnerships.

Legal Implications

When working with a janitorial company that hires illegal immigrants, you may inadvertently expose your business to legal liability. Federal and state laws make it illegal to knowingly hire or contract with undocumented workers. If authorities discover that your business is involved in such practices, you could face fines, penalties, and even criminal charges.

To mitigate legal risks, businesses must ensure compliance with immigration laws. Conduct thorough due diligence on potential janitorial partners to verify their employees' legal status. Additionally, seek legal advice to understand your responsibilities in this regard and develop a compliance strategy.

Ethical Considerations

Hiring undocumented workers can sometimes lead to labor exploitation and violation of labor rights. Businesses that prioritize ethical conduct should be concerned about ensuring fair wages, safe working conditions, and adherence to labor laws for all employees.

Supporting businesses that hire undocumented workers may indirectly discourage legal immigration and contribute to the perpetuation of a shadow labor market. Ethical concerns extend beyond the legality of hiring practices to broader questions about social responsibility and fairness.

Practical Concerns

Associating with a janitorial company that employs undocumented workers can tarnish your reputation and damage public relations. Customers, investors, and stakeholders may react negatively to such associations, leading to a loss of trust and credibility.

Business contracts with janitorial companies should clearly outline compliance with immigration laws and consequences for any violations. Ensure that you have a strong contractual framework in place to protect your interests.

Mitigating Risks

Conduct due diligence before entering into a janitorial contract. Verify the janitorial company's legal compliance, including their employment practices and immigration status of workers. Consult with legal counsel that can help you navigate the complex landscape surrounding undocumented workers and help you understand your responsibilities to ensure that you comply with all relevant laws.

Consider your ethical stance on the issue. If you have concerns about working with a company that employs illegal immigrants, explore alternative janitorial service providers with transparent and lawful hiring practices. Maintain transparency in your business operations and communicate your commitment to ethical and legal practices to your customers and stakeholders.

Doing business with a janitorial company that hires undocumented immigrants is fraught with legal, ethical, and practical considerations. While such partnerships may initially seem cost-effective, they can lead to significant risks and reputational damage. Businesses must carefully assess their options, prioritize legal compliance and ethical standards, and seek legal counsel when necessary. Ultimately, a commitment to ethical and legal practices should guide business decisions, even in the face of potentially lucrative opportunities.

Office Cleaning FAQs

(August 3, 2023) Ensuring a clean and sanitary workplace is essential to foster a productive and safe environment for employees and visitors. Whether you're a building owner seeking to understand the best cleaning solutions and the importance of regular cleaning or a property manager curious about eco-friendly practices, here are some frequently asked questions and answers you need to make informed decisions about the cleaning in your facility.

How often should our office be cleaned?

The frequency of office cleaning depends on the size of your office, the number of employees, daily foot traffic and the nature of your business. Generally, most offices benefit from daily, multiple days per week or weekly cleaning, with additional deep cleaning performed periodically.

What does a typical office cleaning service include?

Regular office cleaning service encompasses various tasks, including dusting and wiping surfaces, vacuuming and mopping floors, sanitizing restrooms, emptying trash bins, disinfecting shared spaces, and upkeep of the kitchen or breakroom area.

Are office cleaning products environmentally friendly?

Many office cleaning companies use environmentally friendly or green cleaning products to reduce the environmental impact and ensure the safety of employees. It's essential to inquire about the cleaning products used by the cleaning company to ensure they align with your sustainability goals.

When are cleaning services typically performed?

Many cleaning companies offer after-hours cleaning services to minimize disruptions during regular business hours. This allows the cleaning staff to work efficiently without interfering with your office's daily operations. However, day cleaning has become increasingly popular since the pandemic due to more peace of mind that stems from actually seeing the cleaning performed. Your facility can also benefit from energy cost savings from lights and HVAC systems being turned off at night.

How is the cost for office cleaning determined?

The two primary drivers for pricing of cleaning services are time and frequency. Cleaning companies assess how much time it will take for each service visit and how often the cleaning is performed to determine the total monthly cleaning time. Labor wage rates, payroll, supplies, overhead and other costs are then factored into the overall monthly cost.

What COVID-19 safety measures do cleaning companies implement?

In response to the COVID-19 pandemic, cleaning companies have enhanced their cleaning protocols. This includes more frequent sanitization of high-touch surfaces, the use of EPA-approved disinfectants, promoting hand hygiene, and following guidelines from health authorities to reduce the risk of transmission.

What is Green Cleaning?

Green cleaning, also known as eco-friendly cleaning or sustainable cleaning, involves employing environmentally conscious cleaning products, techniques, and equipment that minimize their impact on human health and the ecosystem. The primary objective of green cleaning is to foster sustainability, safeguard the environment, and establish healthier living and working environments.

Why is good communication with my cleaning service important?

Effective communication enables you to articulate your cleaning needs and expectations clearly. By discussing your requirements upfront, the cleaning company gains a thorough understanding of what you anticipate from their services, minimizing the chances of misunderstandings. This ensures the cleaning team knows which areas require focus and any specific tasks that demand attention. Moreover, open communication empowers you to promptly voice any concerns or complaints about the cleaning process. A reputable cleaning company will respond to your feedback and take appropriate actions to address the issues.

Establishing robust communication fosters a strong relationship between you and the cleaning company. A cleaning service that values open communication is more likely to be responsive, reliable, and dedicated to fulfilling your needs.

How can I feel safe with the people cleaning my building at night?

All members of a cleaning company’s cleaning crew should go through rigorous screening before being hired to work at any building. Each member undergoes an employment and criminal background check and all cleaning staff should be required to wear company uniforms to be easily identified from a distance. Additionally, office cleaning companies are insured and bonded to cover any damages to the building by cleaning staff.

Should I be concerned about companies that subcontract out my service?

Subcontracting can introduce certain risks and challenges. When a cleaning company subcontracts its services, it may have less direct control over the quality of the work performed by the subcontractor. This can lead to inconsistencies in service quality, as the subcontractor may not uphold the same standards as the original company. Subcontracting can complicate communication channels. If issues or concerns arise, you may have to communicate with both the original cleaning company and the subcontractor, which can lead to miscommunication and delays in addressing problems.

Regular office cleaning is vital for promoting a healthy work environment, minimizing the risk of illness, and leaving a positive impression on clients and visitors. Whether you opt for standard cleaning, deep cleaning, or specialized services, investing in professional office cleaning offers a multitude of long-term benefits.

Inside A Janitorial Budget

(July 7, 2023) When creating a commercial janitorial budget, there are several key elements to consider. These elements can vary depending on the size of the facility, industry requirements, and specific cleaning needs. Here are some common elements to include in a commercial janitorial budget:

The 800-Pound Gorilla: Labor Costs

Janitorial work is a labor-intensive service whereby labor accounts for up to 70% of most janitorial budgets. The direct labor calculation is somewhat straight forward:

Hours required to complete the janitorial tasks x Wage rates.

However, determining the correct number of hours is crucial. An accurate estimate of the total hours required to effectively complete all tasks requires experience and expertise. Consider this typical scenario:

Vendor A Quote:

Daily hours estimate to complete tasks = 20
Wage rate = $16.00
Estimated Daily Direct Labor Cost = $320
Estimated Annual Direct Labor Cost = $83,200 ($320 x 5 days per week x 52 weeks)

When work commences, Vendor A discovers they missed their calculation:

Actual daily hours estimate to complete tasks = 23
Wage Rate = $16.00
Actual Daily Direct Labor Cost = $368
Actual Annual Direct Labor Cost = $95,680

The annual difference between the quoted price and the actual cost is $12,480 or $1,040/mo. which will significantly impact the bottom line.

The vendor has 4 options:

  1. Review workflows and work plans to increase efficiencies to bring the actual hours more in line with the estimated hours.
  2. “Bite the bullet”. Hire the additional labor, and simply earn less profit or even lose money.
  3. Ask the customer for a price increase to cover the cost of the additional labor needed.
  4. “Cut corners”. Do not complete all the tasks in the scope of services to better align with the initial estimated hours.

Reputable vendors will try the first option, and if no efficiencies can be gained, will land on the second option.

Production Rates: The Key to Estimating

A production rate is defined as the time required to complete a cleaning task and is typically expressed as square feet or unit per minute or hour (e.g. 5,000 sq. ft/hr). There are two methodologies for estimating total hours to complete the scope of services: Macro and Micro. Each method has its strengths.

Micro Methodology: This methodology requires a vendor to have some building measurements and other building data. For example, in this methodology, a vendor might like to know the total square feet of each flooring type (e.g. carpet, hardwood, VCT, ceramic tile), number of restrooms and fixtures in each, number of break areas, and total square feet of cleanable space. The vendor will use this information in combination with industry standard production rates to calculate estimated cleaning hours to perform each task. Here is an example of using production rates to calculate cleaning hours:

Total square feet of carpeted space = 35,000 sq. feet
Production Rate: Full Vacuuming, with standard backpack vacuum = 10,000 sq. ft/hr.
Estimated hours required to vacuum all carpets = 3.5 hours

The vendor will repeat this calculation for each task (e.g. dusting and wiping surfaces, dust mopping and damp mopping floors, emptying trash, cleaning restrooms and break areas) to estimate the overall facility cleaning hours requirement.

Macro Methodology: This methodology requires a vendor to consider their experience working in similar facilities. For example, a vendor that serves several medical practices might indicate that the overall production rate for similar medical facilities is 2,600 sq. feet/hr. Here is an example of a macro calculation:

Total cleanable square feet = 80,000
Medical facility production rate = 2,600 sq. feet/hr.
Estimated total hours required to clean the entire facility = 31 hours.

Reputable vendors will typically take a hybrid approach when estimating total cleaning hours by using specific information from your facility in combination with estimates from facilities of similar size, scope, and complexity.

Budget Action Items

  1. When requesting pricing from vendors, ask for a “proposal” instead of a “quote”. A proposal is more comprehensive in that it describes how the vendor intends to meet your needs, anticipated staffing plan, implementation plan, and of course, pricing.
  2. Gather as much information as possible about your facility. This information should include: total cleanable square feet (do not include non-cleanable spaces like server rooms and storage areas), estimated amount of flooring types or percentages of each flooring type, number of restrooms and number of fixtures in each, and number of break areas.
  3. When meeting with prospective vendors, ask how total hours were calculated. This question allows you and the vendor to clarify any items in the scope of services and discuss appropriate modifications. Reputable vendors are anxious to discuss this question as it helps to justify estimated costs.

It's important to regularly review and adjust your janitorial budget based on changing needs, cost fluctuations, and feedback from facility users or stakeholders.

Janico President Women Who Mean Business Honoree

Sacramento Business Journal (June 19, 2023) - Janico President, Yolanda Harris, was recently named a Women Who Mean Business honoree by the Sacramento Business Journal.

Yolanda never envisioned herself running a large company. She didn’t earn a college degree and was mainly interested in just being a good wife and mother. However, she and her husband had a vision for building something that was uniquely theirs. Starting a company not only did that, but it also gave them the flexibility they needed to be present for their growing family.

So, in 1985, the duo launched Janico Building Services and now almost four decades later, Harris works as president, leading her team with a combination of poise, tenacity and grace.

"I would say I was always a leader, but my siblings would say that I was bossy and outspoken," she laughed. "I know I had that leadership in me, but it had to blossom along the way. I think everyone is a leader to a certain extent. It’s just how you bring it out."

For her, becoming a strong leader required navigating a mostly male-dominated field, learning how to stand up for herself and teaching others to respect her. She also shared that over the years, she’s discovered the importance of knowing your limitations.

"I can only accomplish so much myself, so delegating responsibility and surrounding myself with talent," she said. "Especially managers who possess complementary skills better facilitates company growth is important."

According to Michael Preciado, operations manager at Janico, "Working closely with Yolanda for the past half a year has been a joy. She is a very motivated and passionate woman regarding Janico and all the clients we serve," he said. "She always has the customer in mind. Her enthusiasm is contagious, and her experience and knowledge are endless."

Company growth at Janico has been steady — despite a large setback 19 years ago that led to a large dip in revenue. Under Harris' leadership, they recovered by diversifying their customer base and never taking shortcuts. Today, she is thrilled about where the company is going.

"There are so many moving parts in the building maintenance industry," Harris said. "When my team asks a question, I often put it back on them, asking them what they should do and how they think they should handle it. It's important not to second-guess what you know, be confident and own it."

For other women who are working hard to establish a career that they love and are proud of, Harris keeps her advice simple and challenging.

"No one becomes successful without help," she said. "Seek out mentors, either within your company or industry associations. Your unique skills and perspective as a woman bring value. Embrace it. Ask for what you want, actively seek the knowledge and experience required and work hard to earn it. I'll never forget something that my parents always enforced in me: Your first impression is your last impression."

The Business Journal's Women Who Mean Business recognizes Greater Sacramento’s most dynamic, accomplished and influential businesswomen for their career accomplishments and contributions to the business community.

Centralized Waste Systems Cut Cost

(June 6, 2023) - Commercial facility and property managers rely on their building service contractors to maintain facilities to the highest standards of cleanliness and hygiene. However, they also expect BSCs to do so in the most cost-effective way possible. With tight budgets and increasing pressure to keep costs down, janitorial firms are always looking for ways to help their clients reduce janitorial cleaning costs without sacrificing the quality of work.

One simple yet effective way to achieve cost savings is by transitioning from individual trash bins at each desk to a centralized waste bin system.

Efficient Waste Collection

The primary driver of janitorial cost is labor. A centralized waste bin system reduces the number of trash cans that need to be emptied. This, in turn, reduces the time and labor required to maintain them. Instead of having to empty dozens of small trash bins throughout the facility, janitorial staff only need to focus on a few centralized locations.

In addition to reducing labor costs, a centralized waste bin system can also lead to a cleaner and more organized workspace. With fewer individual trash cans scattered around the office, there is less clutter, and the risk of trash overflow or spillage is significantly reduced.

Centralizing your trash bin system does have some potential drawbacks such as the disposal of confidential or sensitive documents in a centralized system where they could be accessed by others. Additionally, employees may need to walk further to dispose of their trash, which could be a minor inconvenience for some.

Trash Sorting and Segregation

A centralized system includes dedicated areas for recycling and composting within the interior of commercial buildings. Implementing recycling and composting programs encourages occupants to participate in waste diversion efforts and promotes proper trash sorting and segregation within the building. Clear signage and designated waste bins for different waste streams (i.e. recyclables, organic waste, and general trash) make it easier for occupants to dispose of their waste correctly, reduces cross- contamination and the need for manual sorting later, saving both time and potential costs associated with reprocessing contaminated waste.

Implementing a centralized waste system may involve upgrading waste management equipment within the building, including waste compactors, balers, or smart waste bins that optimize waste storage and collection which further reduces the frequency of waste collection and the need for additional waste storage space.

Environmental Benefits

In addition to the cost savings and labor reductions, a centralized waste bin system also has significant environmental benefits. By reducing the number of individual trash cans, the amount of waste generated by an office is significantly reduced. Additionally, a centralized system makes it easier to sort and recycle materials, which can further reduce the environmental impact of an office's waste.

By implementing a centralized waste system, you can streamline waste collection, promote recycling and composting. These efforts not only contribute to more sustainable trash collection but can also result in tangible cost reductions for your building's operations.

How to Save Money on Janitorial

(May 3, 2023) Unfortunately, with the price of labor rising, and the shortage of potential workers in the labor market, the cost and price of janitorial is increasing. So, it is more important than ever to ensure you are getting good value from your janitorial vendor. These are the essential primary duties of janitors:

  1. Cleaning/dusting/wiping surfaces.
  2. Sweeping/mopping/vacuuming floors.
  3. Emptying and removing trash.
  4. Cleaning restrooms.
  5. Cleaning break areas.

The industry secret to saving money on janitorial

Janitorial work is labor intensive with labor accounting for up to 70% of the budget. So, the only real way to save money on janitorial is to reduce the time required to clean your building. Ultimately, the fewer hours a janitorial company is ‘working’ in your facility, the less money you pay. However, there is a limit to how much you can cut without sacrificing quality. See below how you can reduce the amount of work done in your facility and other cost-saving tips:

  1. Request multiple quotes: Get quotes from several janitorial service providers to compare pricing and services. You will get a better understanding of the market and where you should be budget wise.
  2. Opt for bundled services: Some janitorial service providers offer bundled services, such as daily cleaning, periodic deep cleaning, consumable supplies, floor care and carpet cleaning, among other services, at a discounted rate. Consider bundling services to save money.
  3. Negotiate pricing: Negotiate pricing with your chosen janitorial service provider. They may be willing to offer discounts if you sign a long-term contract or commit to additional services.
  4. Customize services:Customize your janitorial services to meet your specific needs. Identify the areas that require the most attention and prioritize them. This will help you avoid unnecessary cleaning tasks and focus on what's most important. One idea is to organize a central trash collection system. The individual employees from each office would bring their individual trash to the large trash unit. The janitorial company would only have to dispose of the larger trash unit, rather than going from office to office collecting and disposing of the contents of individual trash cans.
  5. Provide consumable supplies: Purchase your own consumable supplies, such as toilet tissue, hand towels, hand soap, and trash bags. This reduces the cost of supplies and will result in lower service fees.
  6. Reduce cleaning frequency: Assess the frequency of cleaning tasks and determine if some can be done less frequently. This can help you reduce the overall cost of janitorial services. For example, dusting and/or vacuuming private offices once or twice weekly might be adequate to keep your office clean.
  7. Vacancy credit: If your building is occupied by multiple tenants, request a pricing structure that lowers your price for vacant offices.
  8. Review service contracts: Review service contracts regularly to ensure that you're not paying for services you don't need or aren't receiving. Adjust as necessary to ensure you're getting the best value for your money.

If you’re feeling pressure to cut costs, some lower cleaning priorities may be where you can find extra savings for your overall budget.

4 Best Traits of A Janitorial Provider

(April 5, 2023) Maintaining a clean workplace is essential for your success as a property or facility manager. It not only ensures the well-being of building occupants but also creates a positive impression on customers and clients, which is why many businesses rely on janitorial companies to take care of their cleaning needs. However, finding a reliable commercial cleaning company can be a challenge.

Here are the top four things to look for when searching for a commercial cleaning company:

  1. Problem Solving – If you have searched for, or spoken with, commercial janitorial companies, no doubt they have espoused such things as their many years in business, capabilities, customer service and size. However, what is most important to you is that your problems are solved! Solving problems involves reducing distractions caused by janitorial issues, knowing that the cleaning company is going to have adequate staff each day, and one that is proactive in offering solutions without you having to ask. In other words, look for a company that understands what is causing you pain, and can relieve that pain.
  2. Local Presence – It is difficult for a janitorial company to provide consistent service without having “boots on the ground”. While sweeping, mopping, cleaning restrooms, dusting, and emptying trash is not overly complicated, to provide consistent service, a cleaning company must have adequate oversight (supervision) and they must be relatively close to your facility. Good cleaning companies are continually inspecting work, looking for improvements, and encouraging and coaching their teams.
  3. Professionalism – The odds of a long-term positive relationship with your janitorial provider increase with adherence to certain professional standards. This includes thorough screening and training of cleaning staff, including criminal background checks. Cleaners should be in uniform, so they are easily identified. Communication is key in any professional relationship, and this is especially true for janitorial services. You should have a dedicated point of contact that you can communicate with easily. They should be responsive to your requests, concerns, and feedback and you should also expect regular updates on the cleaning schedule and resolution of issues. A professional janitorial company has quality control measures in place to ensure that the cleaning services meet your expectations. This includes regular inspections and evaluations of the work done to ensure that everything is up to par. They should also have a process for addressing any issues or concerns that may arise.
  4. Industry Leadership – There is a plethora of commercial janitorial companies in the market. Look for a company that participates in the industry through membership in associations such as Building Service Contractors Association International (BSCAI) and International Sanitary Supply Association (ISSA), gathers and disseminates helpful information, and generally cares about the industry. Also look for industry certifications (i.e. Certified Building Service Executive, Regional Building Service Manager, etc).

Selecting the right commercial cleaning company is crucial to ensure that your building is in good hands. Look for a company that thoroughly understands your needs and pain points, solves your most pressing issues, adheres to standards of professionalism and demonstrates industry leadership. A reliable and efficient commercial cleaning company can take the burden of cleaning and maintenance off your shoulders, allowing you to focus on more important aspects of your business.

Janitorial Selection Process More than Service Offerings

(March 8, 2023) The means-end theory maintains that the way buyers relate to products or services can be represented by a hierarchy of connected levels of value – (1) product or service attributes, (2) the benefits to the buyer, (3) functional and physiological consequences of use, and (4) desired end states.

In other words, product or service attributes are simply a means to accomplishing an end, with the “end” being product or service use consequences, and ultimately, higher emotional value derived from the product or service. The means-end theory suggests that buyers of products and services are ultimately motivated by something deeper – a desired end state.

Janitorial Service Attributes and Consequences

Unfortunately, many janitorial firms spend the bulk of their time on service attributes and benefits. Here are a few standard attributes that are typically discussed:

And furthermore, all these great attributes lead to the following service benefits – No doubt you’ve heard these as well:

Can you see the means-end theory at work here? Make no mistake, employee training, background checks, dedicated managers, and proactive communication are important to a successful janitorial program. But, focusing on attributes and benefits can lead to unmet goals for your janitorial program.

Change the Conversation

We consistently hear comments like these when talking with prospective customers:

These statements hint at what people really want from their janitorial program. We believe the following are the desired end states for most facility and property managers purchasing janitorial services:

If the above statements are the real motivators, then our conversations need to change. Asking about training programs and background checks just won’t cut it. Rather, try asking these questions instead:

Answers to these questions will reveal a great deal about a company’s ability to meet your desired end state. The next time you are considering a change in your janitorial provider, ask the questions above and you might find what you are really looking for. Then, you can focus on the more important aspects of your job, look good to your colleagues and upper management, and obtain true peace of mind!

Janitorial Firms: Does Size Matter?

(February 7, 2023) Unlike a one-time business transaction like buying a box of paper for example, your janitorial services contractor and you will have an ongoing business relationship. Hence, hiring a janitorial service provider that is the right fit for your facilities is critical. Managing a small 5,000 square foot facility, a 200,000 square foot Class A LEED office building, or multiple locations in several states requires a cleaning company with expertise servicing your unique niche.

There are generally four types of building service contractors (BSCs). Finding the right type of company to service your facility depends on the size of your facility, type of business, and expected outcomes of your cleaning program. The four types of BSCs are (1) Local Companies, (2) Regional Companies, (3) National Companies, and (4) Franchise Companies. The following is a general breakdown of what you can expect from each company type as it relates to specific service measurables.

Geographic Footprint

Local Companies: Typically serve a smaller geographic area; one city or a section of a large city.

Regional Companies: Serves multiple cities (approximately 90 square mile area), multiple regional areas or an entire state.

National Companies: Clients in most states and in other countries.

Responsiveness

Local Companies: With a small local janitorial company, it is likely that you know exactly who’s in charge and they would be happy to talk to you. The problem is, if you have a large facility or even multiple facilities, your needs are likely to be beyond the scope of a small-scale operation.

Regional Companies: A mid to large local janitorial service offers the best mix of personal responsiveness with operational responsiveness. In these operations it is usually very apparent who your point of contact is and you can reach the ‘top dog’ if necessary. Likewise, as a bigger operation, they are poised to offer you operational responsiveness like flexible staffing, quick response to issues or changing circumstances.

National Companies: This is the biggest downside to a national janitorial provider. Like most other large corporations, getting to the person who can address your issue can be frustrating. Who is ultimately responsible for your account? And getting operational responsiveness can be a challenge if you can’t get through to a person who can get you what you need. Nothing about behemoth national companies is usually fast.

Buying Power

Local Companies: Not likely to have any buying power due to small purchases of recurring supplies.

Regional Companies: A larger janitorial company will also have significant buying power with cleaning supplies and consumables. They are likely to pass along these savings to their customers in order to compete pricewise with national janitorial companies.

National Companies: A national janitorial service is going to have significant buying power when it comes to supplies like paper goods that they may or may not pass on to you the customer.

Capabilities

Local Companies: Can perform most basic cleaning/janitorial duties (trash collection, dusting, vacuuming, etc.). May also have the equipment and manpower to perform small “one-off” projects such as window cleaning, floor care, and small post-construction cleaning. Local companies may also serve residential clients, providing residential cleaning and residential disaster (fire/flood damage) service.

Regional Companies: Can perform most any type of interior and exterior cleaning services including day porter services, production equipment cleaning, overhead cleaning, large post construction cleaning, interior and exterior window cleaning, and cleaning of exterior walkways and parking lots. May also provide light maintenance and painting services.

National Companies: Provides a wide variety of services that extend beyond janitorial services. May provide electrical services, HVAC and mechanical services, security services, landscape and turf services, food services, facilities engineering, and energy efficiency programs.

Organizational Structure

Local Companies: Owner(s) is involved in all aspects of the business. Often the owner(s) themselves perform some of the cleaning/janitorial tasks. May have some team lead/supervisor positions. Many are family owned and have family members working in several levels of the organization.

Regional Companies: Most are privately owned. Management staff in place for key functional areas – Operations, Finance, Human Resources, Sales and Marketing. Operationally, branch/area managers oversee a cluster of accounts. On-site project managers provide oversight and management of large clients. Typically, will have a branch operational office and resources in larger cities that they serve.

National Companies: Publicly traded company in most cases. Board of Directors and C-Suite staff function as leadership team. May be a part of a larger diversified company. Regional Vice-Presidents typically manage the work in large sections of the country, with regional managers serving clients in multiple states.

Staffing

Local Companies: Often the smaller “mom and pop’ janitorial companies have a hard time finding and keeping good people. Maybe it’s the lack of consistent work, benefits or the regular administration of a pool of great people.

Regional Companies: A mid to large size cleaning company quite often will have developed systems to find, screen and manage a great team. Like the big guys, they will offer benefits but they also have greater access to a network of local labor.

National Companies: A national janitorial service will likely have a decent set up when it comes to hiring and screening employees but like so many huge national companies, building loyalty with employees and creating a responsive work environment can be challenging.

Best Suited to Serve

Local Companies: Clients with monthly cleaning budgets of less than $3,000. Segments served include residential, out-patient medical facilities, small commercial office buildings, and some smaller manufacturing facilities. Local companies tend to also serve clients who require less than 5-day per week service.

Regional Companies: Clients with monthly cleaning budgets greater than $5,000. Segments served are larger out-patient medical facilities, corporate headquarters, large manufacturing facilities, public venues, large churches, K-12 schools, colleges and universities, and malls and outdoor shopping centers.

National Companies: Clients who have large, diversified needs and wish to have one vendor coordinate all their facility activities. Clients with a significant number of facilities spread throughout the country.

Franchise Companies

Franchise companies are unique in that the annual revenues, management structure, and capabilities are different from franchise to franchise. Some of the most well-known companies in this segment are Jani-King, Service Master, Vanguard Cleaning Systems, Jan-Pro, CleanNet USA, Building Stars, Anago Cleaning Systems, and Stratus Building Solutions. As with any type of franchised organization, the level of service depends on the local franchise owner.

Franchise companies tout the “low investment required to get started” mantra to entice people to start a cleaning company under their banner. However, while franchise companies provide some marketing and operational support services, they tend to fall short in providing the franchisor enough detailed information and support to adequately serve large clients with more complex needs. These companies are typically a better fit for small facilities with minimal complexity.

Your needs will determine the type of janitorial/cleaning company that is right for your business. The best way to understand your needs is to consider the level of service that your facility and company require and discuss those requirements with key internal stakeholders. Once you have this information, you might contact businesses in your area of similar size and needs to gather some recommendations or seek referrals from your industry association (BOMA, IFMA, etc).

Garcia is 2022 Employee of the Year

NORTH HIGHLANDS, CA (January 13, 2023) - Janico Building Services recently announced that Silvia Garcia has been named the company's Employee of the Year for 2022.

Silvia joined the company in April 2022 as a full-time janitor at 2001 Union Street in San Francisco. She made an immediate impact, improving overall cleaning quality in her building and the company's relationship with the customer. Despite coming onboard after the first quarter, Silvia quickly rose up the Rewards points rankings becoming the highest points earner for the year.

"Silvia was new to the janitorial industry but she fitted in like a fish in water," said Area Manager Ramon Cofield. "I have never had as many compliments, and pure joy from customers when speaking about her."

The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel, paid time off and even cash. The top three points earners for the year are eligible for consideration as Employee of the Year.

Cleaning for Health

(January 3, 2023) - Now, more than ever, cleaning isn’t just about appearances, it really is about the health of the people in your facility. You, your team, tenants and customers. Cleaning properly for health isn’t as simple as it may seem, and if you are looking for an outside vendor to clean, choosing the right commercial cleaning company is key.

Cleaning versus Disinfecting

Cleaning is a process that uses detergents and surfactants to physically remove dirt, grime and germs from the surface. Cleaning does NOT kill germs, it removes them. Proper cleaning has been found to remove 99% of germs. Disinfecting according to Environmental Protection Agency (EPA) standards must kill 99.999% of germs. Disinfecting is necessary in high touch areas such as door knobs, faucets or areas that are known to have bacteria such as toilets and urinals. Cleaning and disinfecting are different processes with a different outcome. Cleaning removes dirt and debris while disinfectants kill or make pathogens inactive. Most disinfectants require cleaning the surface first before applying a disinfectant, however newly formulated products combine the benefits of both cleaning and disinfecting.

While there are thousands of disinfectants registered in North America, only a small percentage are registered as effective against Covid-19. Some disinfectants require as long as 10-minutes to be in contact with a surface (dwell time) to be effective, while others require as little as 60 seconds. There are differences in concentration of the chemicals, and the personal protective equipment (PPE) required while utilizing the product.

Historically, disinfectants have been highly toxic, but this has changed in recent years. Products that have lower or no volatile organic compounds (VOCs), which improve indoor air quality or products that have a neutral pH instead of high alkaline content are certainly safer to use. Caution should still always be exercised when using any chemical. Concentrated disinfectants can be especially harmful, and PPE should always be used. While there may be some green products that make claims to disinfect, there are few substitutes for a disinfectant when you are dealing with an active viral outbreak. The EPA will NOT register a product that is certified by organizations such as Green Seal or EcoLogo. Additionally, they will not allow companies to claim that registered disinfectants are “green” or “environmentally preferable.”

The Invisible Enemy

Cleaning for Health means we need to understand WHAT needs to be cleaned and disinfected, and HOW OFTEN. There are several germs to be concerned about, including bacteria, viruses, fungi, microbes, and parasites. These germs can enter our bodies in different ways. Microbes are essential to our health and help us digest our food, regulate our immune system, and protect us from the bad microbes which are called pathogens. Bacteria and viruses can be found in our bodily fluids such as blood, mucus, saliva, vomit, fecal matter, and discharge from our eyes as well as wounds or sores can all carry bacteria and viruses. If it’s wet and comes from our bodies, it can be infectious.

There are several ways that infectious diseases can be spread. Casual direct contact such as touching or kissing each other. Coughing or sneezing spreads droplets that may contain infectious germs. Those droplets can remain airborne for up to three hours and can travel 3-6 feet from the individual producing them. Many germs and illnesses can be spread from a surface to a person and cause them to get sick. So, it is important to know what surfaces should be cleaned and disinfected. High-touch surfaces are the most important. Most people think restrooms are the dirtiest place in an office, but the reality is that a conference room table has far more germs and bacteria on it than a toilet seat. The reason is because most times, the toilet seat is disinfected daily. The conference table doesn’t “appear” to be dirty or filled with germs, so it isn’t given the attention that it deserves.

The Disinfection Process

The most common and quite effective way to clean is spraying with an appropriate cleaning chemical and wiping surfaces and with a microfiber cloth. Most of the time this process is more than adequate for most surfaces. Disinfecting should take place after the surface is cleaned. The process is to apply a disinfectant to the surface and allow the appropriate amount of dwell time as required by the manufacturer. Fogging is a method of spraying large areas with a fine mist that is directed by a blower. The vapor is kept airborne and settles on the surfaces in the area to allow for disinfection. Electro-Static Spraying is a method of spraying large areas to fully cover a surface. The technology has been around since 1940 and is perhaps the most effective method for quickly disinfecting large areas. The mist is positively charged as it leaves the sprayer and the mist is attracted to negatively charged surfaces and can defy gravity thereby covering all surfaces of an object, including underneath and behind it. To ensure a disinfectant is effective in killing germs, it should be registered by the EPA and listed on EPA's List N: Disinfectants for Use Against SARS-CoV-2, the virus that causes COVID-19.

Each method of disinfection has advantages and disadvantages. Some methods will be more thorough than others. Some companies will do just the very basic service, others will include more detail, while still others will focus on Cleaning for Health. The method used will determine the price.

Cleaning for Health should be viewed as an investment that yields a return (ROI) - less employees missing work because of illness and fewer tenants and customers leaving, or not coming back because they feel unsafe. Now more than ever, your building occupants want to feel confident that the workplace is clean and germ-free.

Janico Adds Operations Manager

NORTH HIGHLANDS, CA (November 30, 2022) - Janico is pleased to announce we recently welcomed Michael Preciado to the management team as Operations Manager. Michael will be responsible for the servicing of company accounts to conform to direct cost budgets, quality standards, and customer satisfaction.

Michael comes to us from Kimco Facility Services, where he managed over 140 customer accounts as Kimco's Area Manager. Prior to Kimco, Michael was the District Manager at Lincoln Training Center for 14 years.

"We’re excited Michael has joined us," said President Yolanda Harris. "Our customers in Northern California will greatly benefit from his industry knowledge and experience."

Winter Floor Care

(November 3, 2022) Floors in commercial buildings are typically installed in higher-trafficked entryways, lobbies, and restrooms and are the first asset visitors notice when they enter. Day-to-day foot traffic can wreak havoc, especially during winter months when rain, dirt and mud are factored in. Over time, this debris causes wear and unsightly appearance.

Buildings contain different floor types, which are uniquely impacted by debris from inclement weather. For example, floors with protective seals and finishes require more costly and time-consuming refinishing processes and if not performed regularly can result in a shorter than expected lifespan. Both preventative measures and a regular maintenance program are needed, especially in the winter.

First line of defense

Installing floor mats at all entrances is a highly effective preventative measure. Without adequate matting, 1,500 people entering a building will wear down 42% of a floor’s protective finish within the first six feet. Scraper mats that feature blades of various heights to remove grime and debris off shoes outside front entryways are ideal. Consider a mat with drainage holes that drains moisture outside, avoids soil accumulation on the mat, and reduces the amount of dirt tracked into facilities.

Additional mats are also recommended to pick up excess debris in other high-traffic areas. Invest in mats with fast-drying microfibers that create more surface area to capture and hold contaminants. This will help remove fine particles stuck in shoes and provide quicker evaporation of moisture. Use matting that features rubber backing to decrease movement and enhance grip.

While mats can help facilities combat ‘winter floor syndrome,’ if not cared for, can create the opposite effect. As facilities experience high foot-traffic and inclement weather, mats can become oversaturated producing an inkpad effect, which causes visitors to transfer more dirt and debris throughout buildings.

Proper maintenance of floor mats is therefore necessary. Ensure mats are installed and maintained correctly by a qualified service professional that periodically exchanges dirty mats with freshly cleaned replacements. If you purchase mats, they should be cleaned regularly. This includes daily vacuuming, periodic washing and drying and keeping an extra supply of mats on hand to use when others are being cleaned.

Floor maintenance crucial

Even the most optimal matting program won’t prevent some debris from entering your facility so regular floor maintenance is also important. A typical floor care program includes the following:

Property managers should be proactive in preparing their buildings as floor care in the winter requires more time and attention than any other season. Installing and maintaining mats and keeping up with routine and interim maintenance will help keep winter debris from destroying the appearance of your floors.

Janitorial Vendor or Partner?

(October 6, 2022) Vendor relationships are critical for property managers, but if you’re looking for long-term success, transforming that vendor into a partner is a better strategy. These partnerships don’t happen overnight though. Strong partnerships have clear foundations that are nurtured, emphasize accountability, and have clearly defined metrics to gauge success. Focusing on these core priorities can help property managers turn the relationship with their janitorial service provider into a thriving, mutually beneficial partnership that creates more value for all parties.

47% of all vendor relationships eventually hit a wall because buyers lack an effective vendor relationship management program. Not all cleaning companies are the same. Hence, the relationship should be custom-tailored to the companies involved. Placing too much emphasis on driving down costs will only cause a well-devised relationship management process to sputter and wilt.

Everything from the situation of the building owner, property management company and janitorial contractor to the type and frequency of the services acquired must be considered before devising a relationship management strategy. To derive more value out of janitorial partnerships, building owners and property managers should consider a more modern and collaborative approach.

Vendor Relationship Management

Vendor relationship management (VRM) is a strategic process that establishes trust to achieve a mutually beneficial goal, in this case a successful cleaning operation. An efficient VRM process can deliver quality objectives and improved total cost of ownership (TCO) and new innovations.

Here are three VRM strategies that can be used to maximize the value of your janitorial contract partnership:

1. Set Partner Expectations

For any cleaning contract relationship to become a successful partnership, it’s vital that the vendor you choose to partner with already comes with the knowledge, experience, and processes necessary to accomplish your aims, address needs, and facilitate your success.

Once a suitable partner is identified, set aside initial time to review pain points, communication protocols, customer service, response times and quality assurance methods. It is also a good idea to agree on a definition of ‘clean’. Establish a solid foundation with your janitorial provider where you are on the same page from the start and ensure both parties understand each other’s needs for an enduring partnership.

2. Nurture the Partnership

Once you have aligned your goals with that of your partner’s, it’s important to positively reinforce the partnership. Even a partnership that starts off soundly can fall apart from communication and collaboration issues.

The nurturing process should be defined by clear communication of your business needs, how best to address these needs and identifying other services to facilitate even greater success on your behalf. In an ideal contract partner relationship, your janitorial provider should act as an extension of your business. That all starts with clear communication between members of your respective organizations. Forgoing the step of establishing clear points of contact to keep both parties informed can create unnecessary confusion and setbacks for the partnership. To keep your cleaning company informed, it’s essential to designate a specific person or team to be responsible for partner communication and accountability. To be effective, have this contact act not only as a conduit between you and your janitorial partner, but be sure they are informed of the vendor’s standard practices and your own.

Having a means of clear communication seems simple, but it is essential to your success. Irregular communication, changes in points of contact, and other factors can create questions and roadblocks in workflow so make sure your chosen partner has this area firmly nailed down.

The inability to convey or receive important information from your suppliers can end up shaking the very foundations of your vendor management process. For example, when receiving a cleaning complaint from a tenant, it is usually best to vet the complaint first. Is the complaint consistent with the contract scope of work? Additional details such as day of the week, time of day and area of the building will help facilitate a speedy resolution.

It is a good practice for property managers to communicate with their janitorial service provider regularly to transmit their requirements effectively and get a better understanding of their supplier’s capabilities.

3. Create a Win-Win

Running after short-term cost savings will cost your organization more in the long run and make a substantial impact on quality. So, rather than squeezing your partner to cut down the cost, take some time to understand your vendor’s business.

Negotiation should be based on good faith and value rather than resorting to strong-arm tactics. Objectives of the partnership should be structured in a way that offers equal opportunity for profitability and strengthens both businesses.

Performance Management

Property managers should implement best practices to monitor contract performance, improve the efficiency of their supplier management process and lower the total cost of ownership. Here are three vendor performance management best practices.

1. Measure Performance

Organizations with the best vendor relationships have a system to measure the performance of their suppliers. Scorecards, vendor ratings, and performance reviews are used to hold suppliers accountable for their performance. Periodic continuous improvement meetings (CIMs) to review contract performance, ensure strategies are still aligned, and consider whether additional services or resources are needed could help strengthen the partnership.

2. Shared Risk

Uncertainty in the supply chain paves the way for several risks like price volatility, demand fluctuations, and more. Carefully designed vendor contracts reduce the amount of uncertainty, by enabling risk-sharing.

3. Build Trust

A successful janitorial contract relationship is built on a foundation of trust. Property managers who ensure that their partners are financially and emotionally invested in the relationship have a good chance of winning the trust of their vendors in a relatively short period of time. By putting these considerations into practice, your company will find success not by being a standalone entity, but by maintaining a cohesive network of strategic partnerships with vendors.

Many building owners and property managers require maintenance and cleaning of their valued assets but lack the infrastructure. They require contracted specialists to act as an extension of their business. When you don’t have the time or resources to oversee cleaning operations, that’s where a trusted vendor partner comes in, so it’s important you can discern the ones who can get you where you want to go from those that cannot.

PMs: Create A Stellar RFP

(September 7, 2022) A request for proposal (RFP) for a range of services including janitorial outlines a company’s needs and solicits proposed plans and solutions from prospective vendors. RFPs also provide guidelines to contractors on how to best meet the needs of an organization as detailed in the request. While the process can help you find the right building service contractor, it can quickly go off track. Creating a comprehensive RFP can help ensure that you find the best service provider to suit your company’s needs.

Identify Pain Points

When developing your RFP, start with identifying current problems or pain points so that contractors can present solutions. Some examples of cleaning problems might include:

Share current issues you are experiencing with qualified janitorial companies. Not only will you have an opportunity to experience their problem-solving skills before you decide to do business with them, but they may also have better, more efficient, effective, and less costly solutions to the issues plaguing your facility. Presumably, that is precisely the reason you outsourced your janitorial services to the experts in the first place. Structuring your RFP around actual business problems and allowing prospective janitorial companies to present solutions yields free advice from seasoned pros, the opportunity to compare expertise, problem solving skills, competency, and a much better chance that you will partner with a company poised to help you solve your most pressing needs.

Develop A Scope of Work

Once you have identified your pain points, the next step is to outline building specifications and the services you require. Relevant information includes:

  • Size of the building
  • Cleanable area, including room and floor types
  • Building occupancy
  • Unique needs of the facility or its occupants
  • Cleaning tasks and frequency (service days per week and time of day)
  • Number of day porters (if applicable)
  • Special requirements or services (i.e., recycling or changing light bulbs)
  • Required cleaning products or equipment, such as green cleaning products and techniques
  • Other services (i.e., hard floor care, floor stripping and refinishing, carpet cleaning, pressure washing, window washing, etc.)

    • The scope of work should be thorough, but it would be wise to provide only the most pertinent information. For example, cleanable square feet by floor type is critical because different flooring requires different processes and labor hours. Building occupancy is important in both pricing consumables like toilet paper and hand towels as well as getting a good understanding of how many janitorial hours to allocate based on the amount of people using a space. Details about how to clean should be left to the ‘experts’ in most cases.

    A Word About Consumables

    Asking a vendor to include consumables in their price will muddy the water. The cost for consumables (i.e., toilet tissue, hand towel and soap) can vary greatly depending on the number of building occupants, the amount of public traffic visiting the building, potential waste, cost volatility due to supply chain issues, and theft.

    If you prefer to include consumables as part of the RFP, then be prepared for pricing to come in high because of the concerns previously mentioned. For instance, a vendor’s price might be based on an inferior quality toilet tissue. Once enough complaints about toilet tissue reach your desk, and you ask the vendor to change to a better-quality tissue, it will most certainly require a price increase, or you’ll be stuck with inferior toilet paper until the next RFP.

    For these reasons, it is generally best to purchase consumables from your janitorial provider to be billed as an additional service. You can still require your vendor to be responsible for maintaining the inventory and supplying the consumables, but you will pay for actual usage of the supplies you prefer.

    Evaluation Criteria

    Since you will likely invite several cleaning companies to submit a proposal, it is generally a good idea to inform them of the process of selecting the successful contractor. This section of your janitorial RFP will be an opportunity to ask each cleaning service to provide you with information on the following:

    It is a common practice to weigh each category based on importance. For example, on a scale of 100%, years of experience and qualifications might be weighted at 10%, while quality assurance plan and references are each weighed at 30%. Whatever your evaluation criteria, you increase your odds of success by being transparent about the process.

    Invite Qualified Vendors

    You may be tempted to open the process to a range of companies and allow them to compete for your business but using RFPs to assess every possible contender is unnecessarily costly to both you and your prospective vendors. This approach risks including janitorial companies that are likely unqualified. RFPs take time and money to put together and tremendous time on your behalf reading and sifting through proposals.

    Instead, narrow down your list of proposers to only a few by prequalifying prospective janitorial companies before you invite them to submit a proposal. Request referrals from your industry association (BOMA, IFMA, etc.). Also search for companies who are involved in associations that serve the cleaning industry (i.e., BSCAI, ISSA). Visit their website to gauge professionalism and expertise in your type of facility.

    To ensure accurate pricing from your potential contractors, invite them to do a walkthrough of your facility. This allows them to take measurements, note floor types and areas that need special attention or identify items not included in the RFP. Inviting only a few companies to respond to your RFP allows you to allot more time to fewer contractors saving you time on-site while allowing increased time for qualified companies to accurately assess your facility. You’ll get a more accurate cleaning price as well as better insight on the company itself.

    As a facility or property manager, one of the most difficult things you must do is find the right janitorial services company to help you manage the cleaning of your building. If you put in the time to develop an effective RFP process, you will set your facility up for success. It certainly isn’t easy sifting through the crowded janitorial marketplace, but it is important to set yourself up to compare potential cleaning companies and get solid information on what they can offer you more easily.

    An Effective Carpet Care Program

    (August 3, 2022) Carpet offers certain benefits in commercial buildings, including reduced noise, improved indoor air quality, and reduced slip-and-fall accidents. On the other hand, there is arguably nothing more difficult to keep clean and maintain, while ensuring a good visual appearance, than carpet. Proper carpet care can extend the life of carpet by decades. However, putting off carpet care for too long—allowing soils and stains to become permanent and wearing down or tearing fibers—can cut carpet lifespan down significantly. Property managers who adhere to best practices can better protect their investment while upholding the aesthetic of their buildings.

    Investment Considerations

    One of the most important factors to consider when selecting carpet is the lifecycle cost. This is your cost to purchase, install, and maintain your carpet. Often, the cost of installing carpet is disassociated from the cost to maintain it because of separate department budgets. What is often overlooked is that hundreds of thousands, if not millions of dollars, were invested so maintenance of that flooring is not just about cleaning, but managing an expensive asset. When it comes to carpet, lifecycle cost and life expectancy is based on use and care over the first several years.

    When selecting carpet, consider the following:

    Cornerstones of Commercial Carpet Care

    The next step after selecting the right carpet for your facility, is to develop a maintenance plan. You can expect a quality commercial carpet to have a life expectancy of 10 to 30 years. To reach the maximum life expectancy, it requires proper care on a regular basis. The four cornerstones of an effective carpet care program include preventative maintenance, routine cleaning, interim maintenance, and restorative maintenance.

    1. Preventative maintenance - The best way to protect your carpet is to prevent soil from entering the building in the first place. Soils, like salt and sand, are abrasive and can cut carpet fibers, dulling carpet appearance and creating lasting damage. Entry matting is cheaper, more easily replaceable than commercial carpet. Entry matting is used to trap soil, preventing it from being tracked beyond the entrance of your building. A visitor should be able to take about 8 to 10 steps on the entry matting before reaching your carpeted floor. This typically calls for 15 feet of matting outside and an additional 15 feet inside your building. Proper entry matting will remove and contain 95% of soils from guest's shoes. Entry mats have a limit to the amount of dirt that they can trap. Mats which have too much dirt buildup are not effective at removing additional dirt from guest’s shoes and allow the soil to be tracked beyond the entrance of your facility. To prevent buildup, mats should be vacuumed every day. Sometimes entry mats in extremely high traffic areas will need to be vacuumed more than once a day.
    2. Routine cleaning - Vacuuming is the most important component of carpet maintenance. Nearly 85% of soil is tracked into facilities from guests’ shoes. Depending on the location and season, this can include everything from sand, salt, dirt, and more. Routine vacuuming removes the soils that make it past entry matting. When soil remains on carpet, it sinks down into the fibers and accumulates, making it more difficult to remove. To effectively remove soils from carpet, it is essential to vacuum every day. Carpets are also affected by spills (unwanted liquid soils) and spots (localized discolorations from recently dried spills). It is critical to the life and appearance of your facility’s carpet to identify and remove spills and spots from your carpet as soon as possible. Spills and spots that are not removed in a timely manner will result in more permanent carpet stains which will require deep cleaning.
    3. Interim maintenance - Low-moisture carpet care at regular intervals helps protect carpet appearance at a low cost, while also extending the life of the carpet. Depending on the amount of soil and traffic, interim cleaning should be performed monthly or quarterly. Excessive moisture is a quick way to impact carpet lifespan, leading to mold and mildew growth. By using low-moisture carpet cleaning systems consisting of machines and chemistry, carpet will stay clean. It is also a very sustainable cleaning method, as it requires little water and energy.
    4. Restorative maintenance - Carpet extraction will remove the most heavily embedded soils, but it is also the most time and labor intensive. Carpet extraction is performed to restore the appearance of your carpet and remove deeply embedded stains that carpet spotting and interim maintenance could not. In high traffic areas, this procedure should be performed at least four times a year (or quarterly). In moderate traffic areas, this should be performed one to two times a year. It is recommended to use a reputable company for hot water extractions to ensure it is done properly and does not damage the carpet.

    Invest in your carpet’s future

    Each component of a complete commercial carpet care program is essential to keeping your carpet looking great, extending its life, and safeguarding your facility’s investment. The state of your facility’s carpet impacts the satisfaction of your guests and occupants. Carpet care also contributes to your triple bottom line and future success.

    Inflation and Janitorial Pricing

    (July 6, 2022) Rising fuel costs and record-high inflation spurred by supply chain bottlenecks drive up the costs for everything including janitorial equipment, supplies, consumables, etc. In the state of California, legislation has increased the minimum wage from $10.00 in 2016 to $10.50 in 2017, $11.00 in 2018, $12.00 in 2019, $13.00 in 2020, $14.00 in 2021 and now $15.00 which went into effect January of 2022. The minimum wage for 2023 is projected to increase yet again to $15.50. And it’s not just low-wage workers who will receive pay raises. Wage differentials necessitate increases among front line and middle managers as well. The cleaning industry is labor-intensive, and pricing is severely impacted by wage rates.

    While it is preferable for building service contractors (BSCs) to limit the impact to their customers, passing along rising operational costs in the form of price increases is inevitable. At the same time, property managers are under constant pressure to keep their janitorial budgets under control. Let's look at a few examples of how commercial cleaning companies are responding to higher labor costs while minimizing the impact on your cleaning budget without sacrificing the level of service. For many of the most experienced BSCs, it is a combination of some of the industry's best practices.

    Smart Cleaning Controls Cost While Maintaining Quality

    Implementing Smart Cleaning in your facility can help keep costs down while living with the rising cost of labor. Suboptimal janitorial budgets can be managed by strategically choosing which services are most beneficial to the cleanliness and function of the facility. Services can then be ranked and delivered at a frequency within the budget and makes sure facilities are still well-maintained from the perspective of building occupants and visitors. This means meeting with your janitorial cleaning company and discussing what your priorities are and what things can be given less attention. It also involves a thorough understanding of your pain points, a complete review of services and how they can be condensed and scheduled to retain service levels. Simply asking your service provider to absorb rising costs at the same pricing will ultimately lead to a failed cleaning operation. Smart Cleaning is not about providing less cleaning but is a strategic transition to the most critical services that have the largest impact on the functioning of your facility. When applied by an experienced company, cleaning hours and cost can be reduced without drastically lowering the quality of your cleaning.

    Consider Team and Day Cleaning

    When dividing up the cleaning and maintenance duties required in a facility, the old method was to use zone cleaning. With zone cleaning, the building is divided into separate areas that become the responsibility of assigned cleaners who are responsible for every cleaning task in their zone, often an entire floor. That means every cleaner needs to vacuum, clean restrooms, empty trash, dust and more. This has some real disadvantages. With multiple responsibilities, it is easier to miss tasks leading to a less than optimal clean. Also, each cleaner needs their own set of tools, equipment and supplies.

    With team cleaning, janitors perform a few specific tasks throughout your facility. Typically, cleaning tasks are divided among light duty specialist, vacuum specialist, restroom specialist and utility or general specialist whose duties may vary. Think of the team like an assembly line with each team member responsible for a very specific set of duties. Team Cleaning creates job mastery, a clear understanding of the work and a heightened level of accountability. Specialists are far more likely to clean the right way, every time. In this way, team cleaning is typically more responsive and more consistent. And team cleaning also has a flexible structure that can be custom tailored to adapt to the unique needs of your facility. Finally, team cleaning requires less equipment purchases.

    Team cleaning can help you manage reduced cleaning budgets without jeopardizing the overall appearance of your building. Specialization most often means less equipment and fewer labor hours. Labor and equipment are the two largest costs for most building maintenance companies and thus, when your janitorial services company has reduced costs, you have reduced costs.

    Energy saving consultants rave about the benefits of a day cleaning program. The practice seeks to utilize daylight hours for cleaning services, thus avoiding the energy and electricity costs you would expect when a crew is operating in the evening after normal business hours. Some customers report as much as a 15% – 20% savings on electricity. Not only is it more cost effective, but it is also an environmentally conscious program which is a win for everyone. It is important to note that a day cleaning program is not just evening cleaning done during the day. Any transition from the way things have historically been done can create some challenges so before making this change, you should have a thoughtful discussion with your janitorial provider.

    Review Cost of Consumables

    The partnership with your janitorial provider is critical to service delivery. Experienced BSCs continuously add value by keeping consumable prices at or below the rate of inflation. Connecting with your janitorial partner, especially during periods of very high inflation, is critical. Some cost-savings ideas include purchasing hard roll paper towels instead of multifold towels. The cost per foot is much less expensive and because of the way they are dispensed, people generally take many more multifold towels. Also consider switching from regular toilet paper rolls to large jumbo rolls. The size of the roll reduces the cost per foot. Purchasing consumables from your cleaning partner who may have access to wholesalers may also yield better pricing due to volume purchasing.

    Counterbalance Inflation with Technology

    The commercial cleaning industry has gone through several technological advances in the past few years. As a result, janitorial work has become increasingly more effective and more cost efficient. As an example, autonomous vacuum cleaners, through case studies, has been shown to reduce labor costs by 50%. While investing in this technology has a high associated cost, the efficiency it offers and reduction in hours can help keep janitorial and commercial cleaning prices down despite a rising minimum wage. Another technology that drastically changed the industry is HEPA filtration backpack vacuums, which allow cleaning staff to cover more than twice the area in a facility in the same amount of time as before. Additionally, the HEPA backpack vacuums also helped reduce repetitive motion injuries as well as improve indoor air quality compared to traditional vacuums. Not only does innovation in the commercial cleaning industry reduce labor hours, it also improves the health of your building by implementing greener, more sustainable technologies.

    Employee Retention Equals Savings

    Any service businesses’ single greatest resource is their people, which is why rising labor costs have a big impact on California cleaning companies. Employees are key to delivering quality service, but the commercial cleaning industry can experience employee turnover upwards of 100-200%. However, property managers and building owners should hire a janitorial company with a healthy company culture that offers its employees incentive programs resulting in employee retention that exceeds industry norms. How does this benefit you? The cost of recruiting, screening, hiring, and training new employees with any degree of frequency is a very large expense. Newer employees are more inefficient as they are learning and mastering their responsibilities. This is of course unavoidable, but if your cleaning company is a revolving door of new hires, they are always in training mode reducing the quality and value of the cleaning services you are receiving. The higher the turnover rate is, the higher the cost is going to be to you, not to mention that the quality of your cleaning will be reduced by the constant changing of the staff that is cleaning your facility.

    Full Disclosure Pricing

    Full Disclosure Pricing means a janitorial company provides the breakdown of costs and profit with their proposal. The benefit of this type of transparency is that you can see exactly what it is you’re paying for and exactly what the hard costs are for your janitorial company. What you should be expecting to see when it comes to hard costs is the following:

    In terms of expenditures, the highest expense will always go to staffing, and with the increase in minimum wage, this number will only go up. The best companies in the industry will look to position their business model in such a way to avoid passing on the cost to you by utilizing techniques like Smart Cleaning and by investing in efficient equipment. However, if you need fixed hours, the cost is going to go up. Taking advantage of industry innovation and best practices can help keep prices reasonable with the understanding of how rising wages impact the price of your janitorial service.

    Inevitably, inflation and California’s rising minimum wage will have an impact on costs in numerous industries and the janitorial industry is no exception. Still, there are things to be done with both you and your janitorial company pivoting to keep costs as level as possible while keeping your facility well maintained.

    Manage the Risk of Changing Janitorial Providers

    (May 4, 2022) Your current cleaning company is not performing but you dread making a change. Why? Perhaps you’ve been down this road before. Selecting a janitorial vendor requires a significant investment in time and resources compiling a Request for Proposal (RFP), touring the building with each prospective bidder, sales meetings, reviewing proposals and conducting due diligence such as checking references. Even after an exhaustive process, there is no guarantee the new building service contractor (BSC) will be any better or could even be worse than the previous one.

    Then there is the inevitable transition period. It will take the new janitorial company some time to learn the layout of your facility, unique tenant requirements and reconcile their definition of ‘clean’ with that of the property manager to develop a cleaning plan that is satisfactory to everyone involved. Not to mention, you are trusting a company you likely only met recently with keys and access to your facility, typically after hours when the building is unoccupied. You will also need to give notice to your current provider of your intent to cancel service which could yield unpleasant results like a significant drop in performance or quitting the job altogether with no notice. Suffice it to say, changing janitorial companies comes with its fair share of risk.

    While it may be unrealistic to eliminate all risk, there are several steps property managers can take to mitigate most, if not all the risks involved in replacing your current janitorial service company:

    Experience – Undoubtedly, the reason you are in search of a new commercial cleaning service is because the current relationship is no longer working for you, so finding a company that understands your problems and can provide solutions is important. Solving your problems reduces distractions caused by janitorial issues, knowing that the cleaning operation is in good hands. In other words, look for a company who understands what is causing you pain, and can relieve that pain. How long has your prospective commercial cleaning company been in business and do they have experience working with accounts like yours? Do they have an online presence that demonstrates longevity? If your facility is a 100,000 square foot office building, you should look for this type of experience in their customer portfolio. Request and contact customer references to determine the satisfaction level of their current and previous clients. Also, look for companies that participate in the industry through association membership (e.g. BSCAI, BOMA), gathers and disseminates helpful information, and generally cares about the industry.

    Transition Plan – There is a natural learning curve when starting new accounts. It’s unavoidable. However, professional cleaning companies start the transition before the contract start date. Request a Transition, Operations or Phase-In Plan to determine what steps the new contractor will take immediately after contract award and up to and after the contract start date to ensure a smooth transition. The plan should be comprehensive and include a timeline for recruiting, screening, hiring and onboarding staff, training, pre-startup meetings, building tours, compiling cleaning checklists and schedules, supply and equipment delivery, etc.

    Quality Assurance – Cleaning your facility generally begins with work scheduling whereby cleaners are assigned shifts and work duties. A typical system used by experienced BSCs employs caller ID and GPS tracking to verify employees are where they're supposed to be when clocking in or out. A vital question you should ask of potential providers is what steps do they take in the event cleaners call out to ensure your building is sufficiently staffed and service is rendered?

    The gold standard for quality control in the cleaning industry is cleaning inspections that bridge the gap between a facility manager and a cleaning company. Professional cleaning companies not only conduct regular cleaning inspections, they use technology like apps, software and reporting to communicate the information quickly to all affected parties to adjust your service or handle an issue quickly.

    Communication - Your cleaning company should be able to communicate issues or client requests to their cleaners in real-time so they can deliver the most responsive service. Make sure your cleaning company has a system in place to communicate with employees when they’re on-site to relay the most up-to-date instructions.

    Your cleaning company should have a process in place for you to contact them easily whenever a problem arises. Well-run cleaning companies use janitorial software to coordinate all client communications. You can use an app to reach managers via messaging to make sure all tasks are performed to your satisfaction. The use of technology is a good indicator that a commercial cleaning company takes servicing its clients seriously. It allows them to communicate with its clients effectively and manage their employees efficiently to deliver the highest quality and most responsive service.

    Hiring and Training - Any janitorial services company should at a minimum screen applicants for criminal history. But even better, the best companies will work hard to look for candidates that are a good fit. This can be done through personality testing. Additionally, verifying previous employment and checking references can go a long way to building a great team. When your prospective janitorial company takes shortcuts on screening employees, they put you, your employees, your reputation, and your facility at risk.

    After your cleaning company has hired a suitable applicant, they need to give that individual the tools they need to deliver very good service to you and your facility. This means comprehensive training designed to help cleaners consistently deliver good service. Even great people who are well-trained need to feel important and even vital to their organizations. They need to be held accountable and offered incentives for stellar performance. And when employees are not performing, they need to be managed to do better or let go to save you the customer from having to live with poor service.

    Part of continuity with people is turnover percentage. Did you know the industry average is nearly 100%. Yes, turnover tends to be high in the lower paid service jobs, but the best companies have been able to implement practices and systems that help keep good people and thus lower turnover. What is your prospective janitorial service doing to keep their turnover numbers low?

    Janitorial Registration - CA Assembly Bill 1978 (AB 1978) requires janitorial employers to register with the Labor Commissioner to do business in California. The law requires training every 2 years on violence prevention and sexual harassment for all employees. The Division of Labor Standards Enforcement (DLSE) manages the registry of janitorial firms to document good business standing, compliance with wage and hour laws, payroll taxes, sexual harassment training and worker's compensation.

    This law also makes property managers and building owners accountable and prohibits any California business from entering into a contract with an unregistered janitorial company. Potential fines of up to $25,000 can be levied against a business who enters into a contract with an unregistered janitorial firm. As an end user, you need to be aware of the restrictions and impact AB 1978 has on your business and your staff.

    Guarantee – Finally, to significantly reduce your risk, ask for some sort of guarantee that shifts a portion of the risk back to the contractor. While a 30-day cancellation clause is often used, exercising it only starts the dreaded process of hiring another janitorial provider all over again. The transfer of risk that provides the best incentive for your new provider to provide quality service is monetary. A typical money back guarantee offers a service credit for services not performed to the client’s satisfaction within a reasonable timeframe. The terms of the guarantee should be clearly spelled out so both sides understand what is expected. The knowledge they might not be paid for services rendered is enough to motivate any contractor to perform at their best.

    The idea of engaging in an exhaustive search for a new janitorial service provider with no guarantee of success has caused many property managers to endure unsatisfactory service. However, that does not have to be the case. With a few tweaks to the selection process, you can hire your next cleaning company with some assurances, less risk and a mutually beneficial partnership. All things considered; it might actually be the last time you have to!

    Rising Demand for Day Porter Service

    (April 6, 2022) COVID-19 has transformed our daily lives to a renewed focus on health and safety. This new normal is no less apparent in indoor workspaces. To keep occupants safe, building interiors must be regularly cleaned and sanitized. To this end, some building owners and property managers have turned to an increasingly popular solution: day porter services.

    A day porter is a person assigned to a commercial building to perform daily cleaning and maintenance-related duties. Unlike traditional janitorial services that perform services after business hours, day porters work when the facility is occupied. Services typically include cleaning and disinfecting common use areas and high touch points, including restrooms, replenishing restroom supplies, responding to service requests, replacing lights and picking up litter. In addition to cleaning, they are often involved in identifying property and equipment repair needs.

    Benefits of Day Porter Services

    While the use of day porters has long been part of a strategic maintenance plan, the pandemic has increased the demand for this service. Here are some of the benefits of day porter services.

    1. Infection Control

    A day porter is a tremendous benefit based on concerns associated with exposure to COVID-19, influenza, and other infections. The Centers for Disease Control and Prevention (CDC) have implemented a series of updated guidelines, including disinfection of high-traffic or “high touch” surfaces in workplace environments. The CDC recommends cleaning objects located in lobby and reception areas such as counters, door handles, and elevator buttons more frequently. Surfaces normally cleaned at night are immediately contaminated when touched by an infected person the following morning. Additional service during the day significantly reduces risk of infection.

    Other objects that a day porter might disinfect one or more times each day include handrails, phones, and light switches. Disinfection should be completed using an EPA-approved product that has proven effective at killing viruses and bacteria.

    2. Common Area Appearance

    Another major area of focus for day porters is common areas like lobbies and particularly restrooms, particularly those that have many visitors throughout the day. Aside from preventing the spread of illness, failing to maintain restrooms can hinder an organization’s image.

    Some of the key cleaning tasks involve sinks, counters, toilets, mirrors, and other surfaces and objects. Restrooms also need to have their supplies restocked including paper products and soaps.

    Cafeterias, kitchens, and break rooms are the sites where your staff frequently gathers. They brew coffee, cook food, and share a meal. Day porters keep these areas tidy.

    3. Perception is Reality

    According to a recent study from the Cleaning Coalition of America (CCA), which included 1,600 U.S. workers, when asked to rank their greatest impediment to returning to the office, respondents point to COVID infection rates first (35.2%) and vaccination rates second (17.4%). For 62% of employees, simply seeing cleaning professionals regularly at their workplace would make them feel safer.

    Josh Feinberg, President of the CCA, says that for many survey participants, the issue is with “peace of mind” while at work. “If you go back pre-COVID, you don’t see very many cleaners during the day, most of our industry cleans at night. Since COVID, the trend we’re seeing is visibility. Switching from night cleaning to day cleaning, so that they can visibly see that it’s being done. People also want to see high-touch areas being cleaned frequently, like doorknobs, elevator buttons, and bathrooms.”

    4. Emergencies and Repairs

    In addition to cleanliness and sanitation, another significant benefit to day porter service is safety. Spills and litter can pose a hazard, including slip and fall accidents. Buildings with public traffic occasionally require a biohazard cleanup of fecal matter, urine and vomit. A day porter who is already onsite is best able to respond quickly.

    A properly tasked day porter will also be on the lookout for maintenance and repair needs such as burned-out lights, leaky faucets and backed up toilets. Minor repairs can be assessed and often repaired without hiring a higher priced plumber or electrician.

    In addition to providing a healthier environment for your customers and employees by contracting a day porter, they will be more at ease as well. Seeing a uniformed, cleaning professional proactively cleaning surfaces is creating good will among your building occupants and a better image for your company. In our new normal created by COVID-19, the cleanliness of your business is no longer a luxury, it’s a necessity.

    Janico Worker Plans for the Future

    (March 8, 2022) - CalSavers is California’s new retirement savings program that will offer millions of workers in the state the opportunity to get on track for the future. Janico Area Supervisor, Mario Bardaro from Elk Grove, talks about his goals for the future and how the CalSavers program is helping him achieve it.

    Employee of the Year: Maria Castillo

    NORTH HIGHLANDS, CA (February 18, 2022) - Janico Building Services recently announced that Maria Castillo has been named the company's Employee of the Year for 2021.

    Maria joined the company in July 2017 as a part-time janitor in Oakland before eventually being assigned a full-time shift. It didn't take long for Maria to distinguish herself as one of the Janico's best cleaners, earning excellent quality grades from both customers and management. This past year, she earned the distinction as the best overall cleaning performance by a landslide.

    "Maria is a joy to have on our team. She takes great pride in her job, and ownership of the customer locations she services," said Area Manager Ramon Cofield. "Clients often praise her job performance and I hope she is employed by Janico for many years to come."

    The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel, paid time off and even cash. The top three points earners for the year are eligible for consideration as Employee of the Year.

    Silver 2020 Employee of the Year

    NORTH HIGHLANDS, CA (January 14, 2021) - Janico Building Services recently announced that Johnique Silver has been named the company's Employee of the Year for 2020.

    Johnique joined the company in July 2019 as an on-call janitor in Sacramento. She was soon thereafter assigned a regular part-time shift at Trainor Fairbrook where she consistently earned excellent performance grades, was the top points earner in the company's Rewards Program and ultimately rewarded with a full-time position where she now serves.

    Charles Trainor is the founding partner and President of Trainor Fairbrook. "I am very happy with the service to our building," said Trainor. "Johnique is very detailed and has a great, bubbly personality."

    The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel, paid time off and even cash. The top three points earners for the year are eligible for consideration as Employee of the Year.

    Part-Time Workers Receive Paid Time Off

    NORTH HIGHLANDS, CA (January 8, 2021) - Janico Building Services recently announced that its part-time employees are eligible for paid time off through the company’s Rewards Program. Full-time employees have always accrued vacation days as part of their normal compensation package.

    Part-time employees can now redeem Rewards points for up to five days of vacation, a perk that was previously unavailable and atypical of most company offerings.

    The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel and even cash. To redeem points, employees login to an online catalog where new rewards options are added periodically.

    "2020 was a stressful year for everyone and we are constantly looking at ways to show appreciation to our employees," said Lorenzo Harris Sr., Janico's President. "Providing a benefit that our workers are typically unable to receive elsewhere is our way of putting our words into action."

    The new benefit represents yet another investment in Janico's team and part of the company's ongoing effort to recognize its frontline team members for their contributions.

    Frontline Workers Paid COVID Bonuses

    NORTH HIGHLANDS, CA (November 19, 2020) - Janico is pleased to announce that not only has the Company survived the first waves of the coronavirus pandemic but we have thrived. Recognizing that this success is due to our employees who risked their health and wellbeing working on the frontlines during this crisis, all eligible employees received bonus points by virtue of the company's Rewards Program.

    Full and part-time employees who worked a minimum number of hours from March 1 through October 31 received 3,000 and 1,500 Rewards points, equivalent to $300 and $150 respectively.

    The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel and even cash.

    "This year more than ever, we appreciate that our cleaners work day and night to keep our customers' working environments clean while risking their own health," said Lorenzo Harris Sr., Janico's President. "The company's success this year is a direct result of our team members who are the real heroes during this pandemic."

    The bonus represents an investment in Janico's team ahead of the holidays and part of the company's ongoing effort to recognize its frontline team members and leaders for their contributions.

    JBS Celebrates Thank Your Cleaner Day

    NORTH HIGHLANDS, CA (October 21, 2020) - Today is Thank Your Cleaner Day and, in the wake of the COVID-19 pandemic, it has never been a more worthwhile celebration. Cleanliness and hygiene are vital for our welfare and key to reducing the risk of infection, placing cleaning staff on the frontlines during this crisis.

    Acknowledged as the essential workers they are, cleaners are fighting the virus on the frontline while many were locked down. Janico, together with partners from the cleaning industry from around the world, will ensure that cleaners receive greater appreciation. It's about demonstrating gratitude and acknowledging the hard work our cleaners deliver.

    In honor of Thank Your Cleaner Day, all eligible Janico employees received Rewards Points as a small token of appreciation. The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel and even cash.

    While the hard work and effort is typically not visible to those who benefit from the safe and clean environments professional cleaners create, their efforts should not go unnoticed.

    Thank Your Cleaner Day was observed for the first time in 2015 in New Zealand by the local trade organization for Building Services Contractors (BSCNZ) in cooperation with Kärcher. Through their engagement, word about the Thank Your Cleaner Day has spread widely and is a great success.

    Robotic Cleaners Deployed at Janico

    NORTH HIGHLANDS, CA (September 28, 2020) - Janico Building Services has partnered with SoftBank Robotics America (SBRA) and ICE Robotics to begin deploying Whiz, a commercial-grade autonomous vacuum sweeper to clean its clients' facilities. Cleaning routes are programmed into the robot, which is able to autonomously vacuum floors and carpets. Whiz is equipped with sensors that allow it to safely navigate around customers and other objects in its paths.

    "We're excited to work with SoftBank in supporting our operations and providing our staff with a safe and reliable technology," said Yolanda Harris, Janico's Director of Operations. "Whiz is a powerful tool in helping our staff complete repetitive tasks so they can focus on more specialized tasks such as disinfecting high touch surfaces to combat the spread of coronavirus."

    Whiz is powered by BrainOS®, the award-winning commercial robot operating system, and can record up to 600 cleaning routes, for which staff teach the robot the initial floor cleaning route upon their first use. Subsequently, routes are stored in Whiz so it can repeat the cleaning route autonomously on its own. Through cloud data visualization, cleaning and status reports on Whiz can be gathered and analyzed.

    "Whiz represents a major technological upgrade in automating commercial processes that demand frequency, quality, and consistency," said Brady Watkins, Head of Commercial Automation at SBRA. "The scale and effort required to keep huge areas of carpet clean strains already overworked janitorial teams. Whiz supports cleaning teams to uplevel their hard work. By addressing this task, Whiz unlocks the team's potential of creating healthier environments."

    JBS Celebrates 35 Year Anniversary

    NORTH HIGHLANDS, CA (August 15, 2020) - Janico Building Services, a building service contractor serving the Sacramento Region and San Francisco Bay Area, announced today that August 15 marks the company's 35th year anniversary of its founding.

    35 years ago, Janico's founders Lorenzo and Yolanda Harris, established the company out of their home on a shoestring budget with no employees while performing the work themselves. With more and more clients, Janico became more customer-focused and that focus has delivered a tremendous value to all its clients, regardless of size.

    Janico remains a privately owned business under the leadership of Lorenzo Harris as President. "Maintaining a business for three and a half decades is a challenging undertaking in any industry - and in a service organization specifically, it demands resilience and the ability to stay ahead of emerging technologies as well as customer needs," said Harris. As the company's Director of Business Development, Yolanda Harris agrees. "We could not have achieved this significant milestone without the support of our customers, vendors, and each one of the team members here at Janico," said Yolanda. "Our sincere thanks to all who have granted us the privilege of serving them for the last 35 years. We look forward to continuing this legacy for many years to come."

    Today, Janico employs 45 employees and primarily serves the commercial office marketplace. Despite regularly competing against much larger players, JBS is steadily gaining market share.

    Commercial building owners and property managers depend on Janico to bring the most efficient and customer-friendly processes to their properties. An exceptional Customer Care Experience is an essential part of all Janico programs. The company has created and manages a quality assurance program that ensures best in service to the facilities it services and instills customer confidence and loyalty.

    Janico Weathers COVID-19 Crisis

    BRN AM (August 3, 2020) - The COVID-19 pandemic has negatively impacted small businesses throughout the country. Janico President, Lorenzo Harris, talks about the health of the company amid the crisis and the effect on employee retirement savings with BRN lead anchor Jeffrey Snyder.

    Retirement Savings Steady Despite Pandemic

    Pensions&Investments (June 15, 2020) - Despite the economic toll COVID-19 has taken on small businesses across the nation, state-sponsored retirement plans have remained resilient with employee contributions holding steady, withdrawals under control and employer registrations inching higher, however slowly.

    "We are still growing," said Courtney Eccles, the Chicago-based director of the Illinois Secure Choice retirement savings program. "We're seeing the number of employers who are registering continue to increase. We're seeing the number of savers who've been added continue to grow."

    The state-sponsored plans, which are usually structured as Roth individual retirement accounts, typically require private-sector employers that do not offer workplace retirement plans to do so through the state-provided programs.

    At Janico Building Services, a North Highlands, Calif.-based janitorial services company enrolled in California's CalSavers retirement program, employees stayed the course, said Lorenzo Harris, the owner of the business.

    The company's 45 employees continued to contribute 5% of their semimonthly gross pay to the state-run retirement plan, the same as they did before the outbreak of the coronavirus. In addition, employee participation in the plan also remained stable at roughly 70%, Mr. Harris said.

    The company did not have to lay off any of its workers as clients cutting back on office cleaning services were offset by those demanding more. "We made an effort to make sure that our employees were safe and reassured them that their jobs were safe as well," Mr. Harris said, adding the job security was likely a major reason why employees did not stray from their normal savings behavior.

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    Case Study: Janico Adopts Mobile-Friendly Hiring

    Criteria Corp. (May 1, 2020) - Janico Building Services wanted to design a hiring process that could help them attract and retain their staff within an industry known for high turnover.

    The Challenge:

    Janico is a commercial building service contractor that hires janitorial staff to service businesses across the Sacramento region and San Francisco bay area. The majority of Janico's janitorial applicants are entry-level. These applicants primarily rely on their mobile devices to access the internet and, according to Lorenzo Harris, President of Janico, "most of our applicants are just not consistent email users." This created a challenge in how to interact with these candidates throughout the hiring process in an effective way.

    The Solution:

    To reach the candidates where they are, Janico transitioned to a mobile-first hiring process. The goal was for candidates to be able to successfully navigate the entire process on a mobile device prior to the interview. To make this possible, the company made a few key changes: they incorporated text messaging and mobile-friendly assessments.

    Text Messaging:

    Janico switched to Breezy HR, an applicant tracking system and one of Criteria's integrated partners, in order to take advantage of Breezy's text messaging feature. This enabled Janico to conduct most of the early interactions of the hiring process all on a mobile device.

    Mobile-Friendly Assessments:

    One of these early interactions included the assessment phase. Candidates receive a text message with a link to take the assessment. From there, they can complete the assessment right on their mobile device. The seamless mobile experience made it possible for Janico to administer assessments early in the hiring process.

    Lower Turnover

    Janico Building Services was no stranger to high turnover. The industry benchmark for turnover within the janitorial services industry was around 200%. In contrast, Janico's mobile-friendly assessment process enabled the company to achieve a turnover rate of around 85%. In other words, they achieved a turnover rate that was 80% lower than the industry benchmark. While Harris hasn't quantified the exact ROI stemming from the improvements in retention, he asserts that "it's certainly saving us both time and money."

    One Less Step in the Hiring Process

    With assessments being delivered via text message right to an applicant's device, Janico was able to eliminate one step in the hiring process: the phone screen. For Harris, the assessments were better able to identify "individuals who were a good fit. The phone screen didn't really do that for us." By eliminating an unnecessary step in the funnel, Janico saved time that was better spent getting to know the candidates who were most likely to succeed.

    For Harris, the biggest benefit of using assessments was that "it helped us to streamline our process and find better fits," enabling Janico to prioritize which candidates to invite to the much more time-intensive interview stage. Switching to a mobile-friendly process amplified the efficiency even further. According to Harris, the mobile process "has definitely improved the speed through which candidates get through the pipeline, and the speed in their responses."

    As a small business, Janico experienced a boost in their employer brand after incorporating the assessments into the process. According to Harris, "the main benefit is the candidate perception of our company. I think it creates a more professional image."

    JBS Proactive Amid COVID-19

    NORTH HIGHLANDS, CA (March 8, 2020) - There is no higher priority with our entire Janico Team than the safety of our Customers and Employees. We are keeping close tabs on news from the Centers for Disease Control (CDC), World Health Organization (WHO) and government agencies to stay on top of this evolving situation. According to the most recent information from the CDC, for most people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low.

    We want our customers to feel confident that their buildings are safe. As a result, we have enhanced some of our cleaning procedures in the interest of our Customers' and Employees' health and safety.

    Office Cleaning: As of March 1, 2020, we have enhanced our daily cleaning procedures. Typically, we use an EPA-registered disinfectant in the restrooms and high-touch surfaces (door knobs, light switches, hand rails, telephones, etc.). Now, we upgraded to a hospital-grade disinfectant with a much lower dwell time required to kill germs, and it will be used throughout the facilities we serve, including lobby and reception areas, offices and restrooms daily. This goes beyond the standard CDC guidelines.

    Also, we equip our cleaners with vacuums that contain a HEPA (High Efficiency Particulate Air) filter, which prevents captured particles from escaping thereby improving indoor air quality.

    In addition, we want to take a moment to remind the public of measures they can take to mitigate the spread of germs:

    Rest assured, we are monitoring this developing situation closely. We've developed a host of resources to keep customers informed and updated along the way, including our Company newsletter, and we'll continue to post updates as this situation evolves.

    Rodriguez Pereira 2019 EOY

    NORTH HIGHLANDS, CA (March 6, 2020) - Janico Building Services recently announced that Harry Rodriguez Pereira has been named the company's Employee of the Year for 2019.

    Harry was hired on September 5, 2017 and currently serves as a part-time janitor at Enterprise Holdings in San Leandro. He was also an instrumental team member at various Amtrak locations throughout the Bay Area. Pereira has proven to be a reliable worker and team player who is willing to help wherever there is a need. He takes pride in his work and consistently produces quality cleaning becoming the top points earner in the company's Rewards Program.

    "Harry is a joy to have on our staff," says Ramon Cofield, Janico's Area Manager. "He is a great representative of the company and clients speak very highly of him." Yolanda Harris is Janico's Director of Operations. "Harry has been a great worker and is willing to take on additional assignments and fill in when needed. He always has a smile and is willing to go beyond the call of duty," said Harris. "It is a pleasure to have Harry as part of the team and the award is very deserving."

    The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel and even cash. The top three points earners for the year are eligible for consideration as Employee of the Year.

    Janico Ranked in Business Journal Top 25

    NORTH HIGHLANDS, CA (August 4, 2019) - Lorenzo Harris, Founder and President of Janico Building Services, has announced that the firm was ranked in the Sacramento Business Journal's annual 2019 Book of Lists for Largest Minority-Owned Businesses - Certified and Locally Owned for the third consecutive year. The Business Journal ranked the companies based on 2018 revenue.

    "We are excited to be ranked in the Sacramento Business Journal's Book of Lists again in 2019," said Harris. "The company is proud to call Sacramento home, where we have experienced steady growth over the past several years."

    Janico Building Services is a full-service building service contractor serving Sacramento and the San Francisco Bay Area. Established in 1985 by Lorenzo and Yolanda Harris, Janico provides janitorial, floor care, window cleaning and maintenance services for commercial property managers and building owners. The company employs 50 workers throughout Northern California.

    The Sacramento Business Journal is an affiliate of American City Business Journals (ACBJ), the largest publisher of metropolitan business newsweeklies in the United States, with 43 business publications across the country reaching more than 3.6 million readers each week. Sacramento Business Journal Book of Lists publishes lists of hundreds of the area's top companies in their fields, by ranking, including commercial and residential real estate property managers, fastest growing companies, largest employers, contractors, etc.

    Increasing Retirement Savings

    Nightly Business Report (July 26, 2019) - The state of California is tackling the retirement crisis with a program to help seven million workers prepare for the future. Janico is featured by Nightly Business Report (NBR) Senior Personal Finance Correspondent, Sharon Epperson.

    Saving for Retirement Just Got Easier

    Arnold Ventures (February 19, 2019) - Lorenzo Harris always knew that offering a retirement program would help him attract and retain the best workers for his janitorial services company. It just wasn't feasible for his small business - until he encountered CalSavers, a new worker-savings system launching in the Golden State.

    "I'm a businessman. I'm very leery of government. But wow, I'm very impressed with CalSavers," said Harris, who founded his 45-employee company in 1985. "I was just amazed that a government mandate of this nature would actually benefit our company."

    Harris' company, Janico Building Services, was the first employer to join the state-sponsored retirement program. His employees started payroll deductions in January, and since then, CalSavers has shown even skeptical taxpayers like Harris how public policy can be used as a tool to level the playing field and promote economic opportunity.

    "This will allow us to attract employees better, and we can better retain them with a retirement plan," Harris said.

    CalSavers is what's known as an "auto-IRA," a retirement program that makes savings the default option for employees. Here's how it works: Over the next three years, in phases determined by the size of the company, mandated employers will be required to register and allow their employees to enroll in the CalSavers. Workers who join will have 5 percent of their pay diverted to an individual account. The deduction will gradually increase, topping out at 8 percent, though workers can always change the amount or leave the program at any time.

    By the middle of 2019, self-employed people and any other individual will be able to sign up, and by 2022, all businesses with five or more employees will enroll as California seeks to get all workers access to a retirement account.

    The scope of the problem legislators are seeking to solve is as immense as the goal: 7.5 million California employees work for a business that does not offer a retirement plan. Many of the people who don't have access to an account through their employer are hourly wage employees, work part time, or frequently change jobs. Women and people of color are most likely to lack savings for the future.

    "The big thrust of this is, let's get people access, and let's get them access that they can trust," said Matthew Cook, who oversees retirement and other financial policy grants for Arnold Ventures. "You're lowering the barrier to entry, and you're establishing savings as the norm."

    The idea for CalSavers relies on a basic principle in behavioral economics. If workers are automatically enrolled and would have to opt-out rather than opt-in, they are much more likely to participate. That "set it and forget it" option, along with the power of compound interest over many years, could help low-income workers build wealth for the first time, Cook said.

    According to AARP, people are 15 times more likely to save if they have a workplace account and 20 times more likely to do so if they're automatically enrolled in it. If auto-IRAs help boost savings in the U.S., it would be an important step toward ensuring people who work hard during their careers are able to retire with dignity and financial security - a key policy priority for Arnold Ventures.

    "It's not just California," Cook said. "Roughly a third of U.S. workers do not have any retirement savings, which could pose a big problem for governments in the next couple of decades."

    The potential upside of CalSavers is high, both for small-business owners like Harris looking to compete with larger competitors and for workers. So Arnold Ventures provided $1.1 million to two nonprofit organizations, the United Ways of California and Small Business Majority, to create an outreach plan to entice Californians to sign up sooner rather than later.

    Legislators in other states are watching the rollout because the CalSavers program has bipartisan appeal and includes protections for Californians and savers. Administrative costs will be covered by small fees on participant contributions, so the program won't cost taxpayers anything, while professional financial services companies Ascensus and State Street Global Advisors will administer the program and manage investments.

    The first $1,000 people contribute will go to money market accounts, unless participants direct their investments otherwise. Subsequent contributions will default into a target date fund based on the participant's age. Savers can also choose other investment funds, including a bond fund and an equity fund.

    Supporters point to two other features vital for low-income workers: portability and flexibility. Workers maintain their accounts when they change jobs, so they won't face fees or tax burdens to keep their nest eggs growing. That's critical for people who might have several employers or work in the "gig" economy.

    But to get low-income workers to buy into the program, organizers must focus on building trust with a population that may have been burned by unscrupulous financial businesses in the past, said Peter Manzo, president and chief executive officer of United Ways of California.

    "Their family members may have had run-ins with payday lenders or they may be very distrustful of the financial industry overall, no doubt, and we're going to have to answer their concerns," he said.

    Harris can relate. Even though the cost and administrative burden put employee retirement plans out of reach for him and other small-business owners, the start of a state-run initiative also brought the dread of paperwork and red tape.

    Mark Herbert, California Director of Small Business Majority, said the process has been so smooth, business owners have mostly been concerned that the program is "too good to be true."

    Told it would take about 30 minutes to enroll, business owners have "rolled their eyes and cleared the day on their schedule," Herbert said. "But it was done in 20 minutes, and they were shocked."

    With CalSavers up and running, the next challenge for Manzo and Herbert will be to spread the word and continue to build on the program's early success.

    "It's huge, and what's going on in California, Oregon, Illinois can be a model for other states," Herbert said.

    Employee of the Year: DeAundre Faby

    NORTH HIGHLANDS, CA (February 11, 2019) - Janico Building Services recently announced that DeAundre Faby has been named the company's Employee of the Year for 2018.

    DeAundre was hired on December 23, 2016 and currently serves as a part-time janitor at Amtrak facilities in Martinez and Richmond. He also assists the company's Project Team on ocassion. DeAundre has proven to be a reliable worker and team player who is willing to help wherever there is a need. He takes pride in his work and consistently produces quality cleaning becoming the top points earner in the company's Rewards Program.

    "I worked very hard for this award," said DeAundre with a smile upon receiving his plaque at the company's Oakland office. Yolanda Harris is Janico's Director of Operations. "DeAundre was especially focused on the company's goals of consistent quality and dependability," said Harris. "He is a vocal advocate of the company referring numerous job applicants who were subsequently hired. We are very pleased to have DeAundre on our staff."

    The Janico Rewards Program is designed to award points to employees for their efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are redeemed for gift cards from every major retailer in the United States, Amazon, restaurants, travel and even cash. Total rewards redeemed in 2018 by Janico employees were valued at over $12,000. The top three points earners for the year are eligible for consideration as Employee of the Year.

    Sacramento Company First to Enroll In Calsavers

    Capital Public Radio (November 29, 2018) - California is launching a program for workers whose employers don't offer retirement plans - and the first business in the state to sign up is from Sacramento.

    Lorenzo Harris and his wife own a janitorial services business in North Highlands. He says his company lacks the resources to offer its 45 workers a way to save for retirement, so when he learned about CalSavers - the state's new savings program for life after work - he thought it might help recruit and retain talent.

    "This is kind of unusual for us, I have to say," Harris said on Tuesday during an event at City Hall. "We don't normally support a government mandate." But he said CalSavers is unique and benefits both his company and workers.

    Signed into law by Gov. Jerry Brown in 2016, the CalSavers program would require any California company with five or more workers to either offer a private retirement plan or sign up for the state's independent-retirement account, or IRA. Employees would be automatically enrolled, but they'd have the right to opt out.

    At the event on Tuesday, Treasurer John Chiang said it could help millions of employees in the state plan for life after work. "CalSavers will help facilitate the most sweeping and ambitious expansion of our retirement savings system since Social Security in 1935," he said.

    CalSavers is in a "pilot" phase now, although employers can sign up anytime. It will officially launch in July of next year, and mandatory deadlines for companies to register are staggered through 2022. The treasurer estimates it will impact nearly 200,000 California small businesses.

    "Today is a new opportunity for 7.5 million hard-working Californians who for too long have been overlooked by Wall Street when it comes to enabling them to save for their own retirements," said Yvonne Walker, a Sacramento-based union leader with the SEIU 1000 chapter and a CalSavers board member.

    Proponents estimate that a 25 year old who starts putting money into the state IRA today could save up $350,000 by age 65, but did not specify a level of contribution to achieve this goal. The program was kickstarted with funding from the state and will operate on enrollee fees.

    Mayor Darrell Steinberg spoke at the event and said that 5,800 employers would be eligible to participate in the program in Sacramento County. "That's 110,000 workers who currently are not being offered easy access to retirement savings accounts today," the mayor said. "Without this program, many of these people will wind up subsisting - totally on small social security checks," which he says provide approximately $1,400 a month.

    In the county, the largest sector of eligible workers are in the food and hospitality industry, with nearly 35,000 employees.

    The Howard Jarvis Taxpayers Association filed a lawsuit against CalSavers and Chiang earlier this year. It argues that the state cannot require companies to enroll workers, because federal law prohibits involuntary participation in these programs.

    The U.S. government had paved the way for programs such as CalSavers years ago under the Obama administration, when the Department of Labor ruled state-run IRAs were exempt from federal restrictions if they met certain criteria. But the Trump administration overturned that rule in 2017.

    California is the third state in the nation to implement an automatic IRA retirement-savings program, joining Oregon and Illinois.

    JBS Supports CalSavers

    NORTH HIGHLANDS, CA (August 17, 2018) - The CalSavers Retirement Savings Program will officially open for statewide enrollment in 2019. The Program will ensure all Janico employees have access to a workplace retirement savings plan. CalSavers offers a completely voluntary, low cost, portable retirement savings vehicle with professionally managed investments and oversight from a public, transparent board of directors. With this new employee benefit, Janico is fully committed to the welfare and retirement goals of our employees.

    Zamora is 2017 Employee of the Year

    NORTH HIGHLANDS, CA (February 6, 2018) - Janico is pleased to announce that Christina Zamora has been recognized as the company's Employee of the Year for 2017.

    Christina rejoined the company in May 2017 after a 7-month absence. She serves as a part-time janitor at the County of Sacramento Women Infants and Children (WIC) office in Del Paso Heights and Highlands Eighty Commerce Center in North Highlands. Christina quickly rose up the company's Rewards Points leader board due to the consistent quality of her work, willingness to fill additional shifts and dependability. She finished the year with 82,400 Rewards Points in only eight months of service.

    "Christina is a great employee, who is dedicated to her job," said Area Supervisor Teresa Labuguen. "When I ask her to help cover shifts, she is always there. Christina takes pride in her work, reports for her shift on time, and is always full of energy ready to work. It's a great pleasure to have Christina as part of my team."

    As the Employee of the Year, Christina received a plaque and an additional 50,000 points to be redeemed for merchandise. She is to be congratulated on this huge accomplishment.

    The Janico Rewards Program is designed to reward employee efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are awarded for such achievements as filling in as relief at a different job site, perfect attendance, employee referrals, customer satisfaction and 80+ inspection scores. The employee with the most total points earned is recognized as the Employee of the Year.

    JBS Earns Back to Back Image Awards

    BSCAI CLEAN Awards Winners (December 19, 2017) - Janico Building Services has been awarded the Building Service Contractors Association International (BSCAI) 2016 Image Award for the second consecutive year. The company also won the award in 2015, which represents Janico's excellence in enhancing the image of the company and the building services contractor industry, recognized as the best in class by it's industry association.

    "Janico is honored to receive this award for the second consecutive year," said company founder and President Lorenzo Harris. "In a competitive Northern California market, we pride ourselves in projecting a professional image both in behalf of our company and the building service contractor industry."

    BSCAI represents a worldwide network of more than 1,000 member companies from across the United States and 15 countries worldwide that provide cleaning, facility maintenance, security, landscaping and other related services to building owners and managers.

    JBS Named to Business Journal's 2017 Book of Lists

    NORTH HIGHLANDS, CA (August 1, 2017) - Lorenzo Harris, President of Janico Building Services, has announced that the firm was ranked in the Sacramento Business Journal's annual 2017 Book of Lists for Largest Minority-Owned Businesses. The Sacramento Business Journal ranked the companies based on 2016 revenue.

    "We are excited to be ranked in the 2017 Sacramento Business Journal's Book of Lists," said Harris. "Janico's mission is to be the firm of choice in the region for commercial janitorial services."

    Janico Building Services is a full-service building service contractor serving Sacramento and the San Francisco Bay Area. Established in 1985 by President Lorenzo Harris, Janico provides janitorial, floor care, window cleaning and maintenance services for commercial property managers and building owners.

    Janico Employees to Benefit from Retirement Savings

    SecureChoice AARP (March 19, 2017) - Once California's Secure Choice Retirement Savings Program is open for enrollment, employers with 5 or more employees who do not offer an employer-sponsored retirement plan will be required to provide their employees with access to the Secure Choice Retirement Savings Program. The employer mandate will be phased-in gradually over a three-year period, depending on the size of the business, allowing all businesses to successfully adapt to the changes implemented under SB 1234.

    Lorenzo Harris, President of Janico Building Services, a commercial janitorial service provider in North Highlands said his employees stand to benefit from the new law. "We know firsthand that many small business owners want to offer retirement benefits, but aren't able to due to cost, business size, and lack of HR/administrative staff to oversee the plans," said Harris.

    "The California Secure Choice program will make it easier for small business owners to offer this benefit to their employees, which puts small employers on an even playing field with larger businesses that can typically afford to offer retirement benefits. Additionally, this will help small businesses attract and retain talented employees, as research shows potential employees are drawn to places of employment that offer retirement benefits."

    Information will continue to be updated as the Secure Choice Retirement Savings and Investment Board finalizes program details.

    Barrera is 2016 Employee of the Year

    NORTH HIGHLANDS, CA (February 9, 2017) - Janico Building Services is pleased to announce that Jose Barrera has been recognized as the company's Employee of the Year for 2016.

    Jose has been with the company since July 2012 and serves as the full-time lead janitor at the County of Sacramento Department of Health and Human Services (DHHS) building located in South Sacramento. He also assists the company's Project Team from time to time. Jose has proven to be a reliable worker and team player who is willing to help wherever there is a need. He often receives praise from management and clients alike for his positive attitude and quality of work. Hence, Jose was the top points earner in the company's Rewards Program, earning 65,500 points for the year.

    As the Employee of the Year, Barrera received a plaque and an additional 50,000 points to be redeemed for merchandise. Please join us in congratulating Jose on his huge accomplishment.

    The Janico Rewards Program is designed to reward employee efforts and loyalty to the company with the primary focus of the program being to recognize exceptional performance. Points are awarded for such achievements as filling in as relief at a different job site, perfect attendance, employee referrals, customer satisfaction and 80+ inspection scores. The employee with the most total points earned is recognized as the Employee of the Year.

    JBS Wins BSCAI Image Award

    BSCAI CLEAN Awards Winners (November 1, 2016) - Lorenzo Harris, President of Janico Building Services, a full service commercial contract cleaning company, announced the company has been awarded the Building Service Contractors Association International (BSCAI) 2015 Image Award for the mid-size company category. This award represents Janico's excellence in enhancing the image of the company and the building services contractor industry, recognized as the best in class by it's industry association.

    "Janico is honored to receive this award, which affirms that our marketing efforts are in line with best practices of our industry," said Harris.

    BSCAI represents a worldwide network of more than 1,000 member companies from across the United States and 15 countries worldwide that provide cleaning, facility maintenance, security, landscaping and other related services to building owners and managers.

    Janico Assists Women Battling Cancer

    Cleaning For A Reason (February 12, 2016) - Janico Building Services, a commercial building service contractor, has teamed up with Cleaning For A Reason, an international nonprofit foundation. Janico is dedicated to excellence and customer satisfaction. For more than 30 years, the company has built a reputation for delivering quality and cost-effective service that allows its clients to focus on their core businesses.

    "Janico has always been aware of its responsibility to our community and cancer awareness," said owner Lorenzo Harris. "In partnering with Cleaning For A Reason, Janico has added residential cleaning for cancer patients to its services. Battling cancer is hard enough. These women need to focus on their health and family, not on cleaning their homes. We want to have a positive impact on the lives of those that need assistance. Janico is very excited about the opportunity to make a difference in our community."

    Janico Building Services has agreed to help women battling cancer by cleaning at least two homes per month for four consecutive months at no charge. The only requirement is that the homes be within the company's existing service areas of Sacramento and the San Francisco Bay Area. For more information about this company, go to www.janicoservices.com.

    Cleaning For A Reason strives to aid women who are battling cancer by teaming up with professional cleaning companies across the United States and Canada. Together, these two forces offer free house cleaning to meet the needs of women, and since 2006, have donated more than $5.5 million in free services, helping more than 20,000 women with cancer. Based in Lewisville, TX, Cleaning For A Reason works with more than 1,200 professional cleaning companies and continues to grow and gain support. To learn more about Cleaning For A Reason and to apply for free house cleaning, see www.cleaningforareason.org.

    Cleaning Contractor Calls for Immigration Reform

    Small Business Majority (August 22, 2014) - Lorenzo Harris makes a living sweeping away the dirt. But he certainly is not swept away by the state of our nation's current immigration system. As the CEO and principal of Janico Building Services, a full-service building maintenance and cleaning contractor with 40 employees in Sacramento, Harris understands first-hand how undocumented immigrants affect the cleaning industry, particularly when it comes to the hiring process.

    "The hiring of undocumented workers has become widespread in our industry," he said, noting that many are often paid "under the table" and less than minimum wage in order for the company "to gain an unfair competitive advantage."

    Witnessing the mistreatment of many immigrant workers in his line of business has inspired Harris to rectify these misdeeds at his own company. Janico Building Services employs workers who are immigrants from all over the world, including Mexico, Puerto Rico, Russia and Asia, and pays all of its workers fair wages.

    "[They] are often the hardest working and most loyal employees, many with family members who can't get decent jobs," he said. "College admission becomes problematic too because of their immigration status."

    Harris notes that American born citizens are much less likely to pursue employment in cleaning industry jobs, which enables many cleaning service companies to target undocumented workers for employment they desperately look for, and pay them meager wages. This creates an unfair playing field that hurts other small employers like Harris who play by the rules and pay their workers fairly.

    Because his industry attracts many undocumented workers, Harris understands from a small business perspective the need for immigration reform that allows these workers better access to jobs and a path toward citizenship.

    In fact, Harris is not alone in these sentiments. A scientific opinion poll conducted by Small Business Majority found that a vast three-quarters of small business owners believe creating a path toward legal citizenship for undocumented workers should be part of our country's immigration reform. The poll also found that 64% of small business owners think it's important to allow more low skilled foreign workers, who might work in industries like cleaning services, into this country legally.

    "Hopefully, immigration reform will address many of these issues," Harris said, echoing the beliefs of 90% of business owners who agree that our current system is broken.

    Janico Awarded Amtrak Contract

    ROSEVILLE, CA (March 1, 2014) - Janico Building Services recently secured a contract from National Railroad Passenger Corporation (Amtrak) to provide a full range of janitorial services to Amtrak stations located throughout Northern California. The janitorial service contract is for approximately $1.5 million over a five-year period.

    Under this contract, Janico will provide maintenance services to include janitorial, window washing, floor and carpet care, graffiti removal and pressure washing. The contract encompasses Amtrak's Capital Corridor and centralizes functional responsibility and maximizes efficiency by combining maintenance services into one performance requirement.

    The contract win amid a stiff competitive environment signifies the inherent service quality of Janico. The company provides various services to address the challenges of building owners, property and facility managers and government agencies, including critical quality support services.

    Janico has a healthy contract pipeline and is well diversified in the private and public sectors. In the last fiscal year, total revenue increased 17.8% year over year, primarily driven by organic growth from new sales and expansion of services with existing clients.

    JBS Founder Earns LEED® Certification

    SACRAMENTO, CA (June 7, 2012) - Lorenzo Harris, Founder and Principal of Janico Building Services, has been designated by the U.S. Green Building Council as a Leadership in Energy and Environmental Design (LEED®) Green Associate.

    The LEED® Green Building Rating System is the nationally accepted benchmark for the design, construction and operation of high performance green buildings. As a LEED® Green Associate, Harris has gained knowledge of green design and construction to be able to assist clients in protecting their innovations in the expanding green technology sector. The LEED® Green Associate credential distinguishes professionals with the knowledge and skills to successfully support green design, construction and operations.

    Harris has spearheaded Janico's efforts to implement environmental stewardship in its building maintenance processes while partnering with building owners and property managers to obtain LEED® certification for their projects. In his role as LEED®-EB partner, Harris has assisted numerous clients in complying with their LEED® Green cleaning requirements. Harris' LEED® certification enables him to assist clients in the procurement of commercial products and services that increase efficiency, preserve natural resources, and reduce emissions.

    "Our goal is to be a resource to our clients in the area of sustainable green building, operations and maintenance," said Harris. "We are committed to supporting our customers in the maintenance of environmentally progressive and energy-efficient buildings."

    Harris Elected CREW President

    SACRAMENTO, CA (January 12, 2012) - Commercial Real Estate Women (CREW) Sacramento, the industry's leading advocate for the success of women in commercial real estate, announced at its January program today that Yolanda Harris was elected 2012 CREW Sacramento president.

    Harris is Director of Business Development for Sacramento-based Janico Building Services, a regional building service contracting firm that services commercial clients in the Sacramento region and greater San Francisco Bay Area. Harris co-founded Janico in 1985, and assumed her current role in February 1998. She has more than 26 years of experience in the commercial real estate services industry.

    Harris is a longtime CREW Network member, having joined the Sacramento Chapter in 1998. She has served on many CREW committees, and earned the chapter's Member of the Year honor in 2000. In 2008, Harris was elected to the Board of Directors, in addition to serving as the chapter's Membership Director from 2008-2010. In conjunction with her many roles within CREW, Harris also served on the Northern California Supplier Development Council (NCSDC) Board of Directors from November 2003 until December 2006. She was CREW Sacramento's President-Elect in 2011.

    CREW Sacramento also announced new and returning board members and officers: